O2O Customer Experience Recognition | HKRMA | Voice of Hong Kong Retail

Re-assessment

Retail brand participated in O2O Customer Experience Recognition, who fails the 1st assessment, is allowed to apply for re-assessment within three months with a maximum of two times upon the receipt of 1st assessment report.

Re-assessment Fee: HK$1,500 / time

Remarks: Written confirmation by email plus the payment completion for re-assessment fee by the retail brand upon the receipt of invoice is required, to consider re-assessment before the Association to kick-off the re-assessment.

Agreement to Conditions

Participating companies/brands are required to abide by all rules and regulations of the Scheme.
HKRMA reserves the right of ownership of all data as well as the assessment methods used in the Scheme.
HKRMA reserves the right of final decision on all matters related to this Scheme and is not required to disclose any of the reasons relating thereto.
Participating companies/brands consent to the release to and/ or request for complaint records or information by HKRMA in relation to any allegation received by the Consumer Council and other related government departments or organizations against the participating companies for sale or dealing in pirated or counterfeit goods in the past twelve months.
HKRMA reserves the right to request supporting documents from participating companies/brands to prove the above declared information.
HKRMA shall not be responsible or liable in any occasional disputes / allegations between participating company/brand and individual shoppers.

Confidentiality

All information pertaining to the survey data and findings of individual participating brand will be handled with utmost care and strict confidentiality.
Participating brands' performance will not be disclosed, except for the "Category Leader" and "Industry Leader".

Withdrawal/Disqualification

Withdrawals are not acceptable after the enrolment is received, and the participation fee will not be refunded.
Any false information given relating to the participating company/ brand may result in disqualification of its entry, and any participation fee paid for the period will not be refunded.
HKRMA reserves the right to suspend or terminate the use of the Recognition Logo if it has reason to believe the participating companies/brands have failed to comply with the rules and regulations of the Scheme, or if any action is taken against such participating companies/brands by Consumer Council, and other related government departments or organizations. The participating companies/brands are prohibited to use the logo on its shops, related advertisement and promotional materials.