OBJECTIVE
HKRMA proudly supports the 2026 American Express Shop Small Campaign.
The 'Small Business Quality Service Pledge' aims to give recognition exclusively to participating merchants of the Shop Small Campaign who are committed to delivering quality service.
SMALL BUSINESS QUALITY SERVICE PLEDGE
Merchants displaying 'Small Business Quality Service Pledge' window stickers are devoted to providing quality services, including the followings, to their customers:
- Ensure only genuine goods are sold.
- Ensure the overall shopping environment is pleasant and comfortable, e.g. clean floor, enough/soft lighting, display items and facilities are placed in good order.
- Ensure frontline staff are neat, tidy and polite when serving customers.
- Ensure frontline staff can explain product features clearly and listen to customers carefully.
- Ensure customers can easily obtain the merchant's contact information, e.g. email, phone and social media.
- Ensure a pleasant shopping/dining experience for customers.
I AM A MERCHANT
