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Smart

retailing

This page serves to update members and fellow retailers on latest e-tailing trends and provide insights on grasping the e-commerce and omni-channel opportunities

SMART RETAILING
The global retail market is transforming at an unprecedentedly fast pace, driven by ever-evolving technology and innovation. The Association works hard on all fronts to assist members to speed up their digital transformation, make advances in omni-channel retailing, and expand their businesses on e-marketplaces.   This page serves to update members and fellow retailers on latest e-tailing trends and provide insights on grasping the e-commerce and omni-channel opportunities.

Latest Smart Retail Trends 電子商務最新趨勢

Online Security 關注網絡安全


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PayPal Forecasts Hong Kong Online Commerce to Reach HKD55.4 Billion by 2020 PayPal PayPal 預計於 2020 年前 香港電子商貿將達 554 億港元


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Retail Cyber Security – Are You at Risk? 零售網絡安全 - 你是否處於風險中?


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SSL: Is your E-Shop safe? SSL:讓顧客更安心購物 - 你的網站安全嗎?


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Basic on E-tailing 電子商務基礎知識

Analysis on the Latest E-tailing Trends 剖析市場最新趨勢


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Comparison on Different E-Shop Platform網店平台比較


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How to Start an E-tailing Business 開始成功電子商務的第一步


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Set Up Online Ordering Process 建立購物流程


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Drive Traffic by Data Analytics 運用數據分析


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Keys to Quality E-Shop (Practical tips) 從消費者角度看您的網店 (實用貼士)


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Digital Marketing 數碼營銷

Online Security 關注網絡安全


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PayPal Forecasts Hong Kong Online Commerce to Reach HKD55.4 Billion by 2020 PayPal PayPal 預計於 2020 年前 香港電子商貿將達 554 億港元


View >




Retail Cyber Security – Are You at Risk? 零售網絡安全 - 你是否處於風險中?


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SSL: Is your E-Shop safe? SSL:讓顧客更安心購物 - 你的網站安全嗎?


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Cross-border Retailing 跨境電商

Online Security 關注網絡安全


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PayPal Forecasts Hong Kong Online Commerce to Reach HKD55.4 Billion by 2020 PayPal PayPal 預計於 2020 年前 香港電子商貿將達 554 億港元


View >




Retail Cyber Security – Are You at Risk? 零售網絡安全 - 你是否處於風險中?


View >




SSL: Is your E-Shop safe? SSL:讓顧客更安心購物 - 你的網站安全嗎?


View > (Chinese Version Only)





 

Omni-channel Retailing 全渠道零售

(NEW) Enhance Customer Experience with Omni-Channel Sales Strategy 全渠道銷售策略 提升客戶體驗


With the development of various media channel and the transparency of information, We have entered the era of Omni-Channel Retail. Different from multi-channel, the essence of omni-channel is customer-oriented, through the "combination and integration" of many retail channels (including online and offline), provide 360-degree fulfilment to customers’ needs.

By linking various channels, merchants get more comprehensive information on the consumer preference and habit, thereby providing a more considerate and satisfying consumer experience. This greatly enhances the customer loyalty and business.

Recently, we helped a liquor wholesaler and retailer successfully implementing omni-channel sales strategy with latest technology:

隨著資訊透明化及各種訊息媒體的崛起,零售業已進入了全渠道銷售 (Omni-Channel) 的年代。有別於多渠道銷售 (Multi-Channel),全渠道銷售的精髓在於以顧客為中心,透過 ”組合和整合” 儘可能多的零售渠道 (包括線上、線下),360度滿足顧客的購物及服務需求。商家透過串連各渠道,更全面掌握顧客的消費習慣及資訊,從而提供更體貼和滿意的消費體驗,提高顧客的忠誠度,增加銷售額。

最近我們就協助了一個經營酒類批發及零售的企業,成功以資訊科技實踐全渠道銷售策略,並取得顯著成效:

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(NEW) Cloud, AI and Big Data are the Keys for Retailers to Navigate the Pandemic with O2O Transformations

雲端AI大數據助零售業轉型O2O「疫」市創商機


The outbreak of COVID-19 has caught many businesses off guard with various degrees of social distancing policies which restrict commercial activities, subsequently creating significant impacts on retail and brick-and-mortar businesses. However, technology has become the key to turn the tide if businesses know how to capitalise on various technologies in today's digital age...

新冠肺炎疫情的出現看似讓我們措手不及,全球多個市場都實施不同程度的居家令和商業活動限制,對零售和實體店業務影響尤為顯著。然而,在數碼時代的今天,若懂得如何利用數碼科技轉危為機便是致勝之道...

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Customer Experience 顧客體驗

Empowering Omnichannel Customer Experience and Seamless Retail Operations in Cloud 於雲上打造全方位客戶體驗及業務管理


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APAC Retail Tech Trends to Shape the Customer Experience APAC 零售技術趨勢塑造客戶體驗


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Digitising the Customer Journey through “Enterprise 4.0” 「企業 4.0」為零售體驗數碼轉型


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How Should Retailers Thrive In New Retail Revolution? 新零售浪潮下,零售商該如何佈局?


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Intelligent Retail: Power Up Your Business with O2O Integration 智慧新零售: 整合線上線下 引領無限商機


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Transforming to Frictionless Retail 邁向全渠道無縫對接的零售轉型


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Internet Security and Payment 網絡安全及付款

Online Security 關注網絡安全


View >




PayPal Forecasts Hong Kong Online Commerce to Reach HKD55.4 Billion by 2020 PayPal PayPal 預計於 2020 年前 香港電子商貿將達 554 億港元


View >




Retail Cyber Security – Are You at Risk? 零售網絡安全 - 你是否處於風險中?


View >




SSL: Is your E-Shop safe? SSL:讓顧客更安心購物 - 你的網站安全嗎?


View > (Chinese Version Only)