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Leadership

Certificate

CERTIFICATE

New Manager: Being a Great Leader Under Adversity (Module 1-4)

By the end of this course, you will learn how to become a new manager who builds and leads effective teams under adversity in confident & skilled way.

Course Description

Successful leaders execute effectively leadership by communicating well and keeping its staff focused on the organization goals. However, the true measure of a leader depends on how they handle setbacks and adversity.   While adversity always throw unpleasant surprises and challenges, so it's time to learn new leadership skill to become a "NEW MANAGER" to lead your staff and team towards the goals under adversity.

 

Date and time

2 Nov, 9 Nov, 16 Nov, 23 Nov 2020 (Every Monday) at 3:30 - 5:00pm

 

Format

Total 6 hours Online Training in 4 Courses with Certificate of Completion

 

Course Fee

Member HK$1,250 / Non-member HK$1,800, you will get:

1/ Certificate of Completion

2/ Free HKRMA Individual Associate Membership (Value: HK$1,000))

 

Speaker

Mr. Paul Ma, Founder of KAR Consultants Company Limited

Paul has over 20 years of managerial experience in HR, learning and development. His areas of expertise include customer service system, brand culture building, operation efficiency system and managerial development scheme. He has been serving as the Chairman of Service & Courtesy Award of Hong Kong Retail Management Association (HKRMA) from 2001, 2002, 2008 to 2020. Paul has been appointed by The Hong Kong Council for Accreditation of Academic and Vocational Qualifications (HKCAAVQ) as specialist in business and management of the retail industry since March 2016.

 

Language

Cantonese

Module (1) - 2 November, 2020 (Mon) 3:30-5:00pm

Build successful leadership under adversity

  • Understanding the Role of New Manager

  • A New Skill Set and A New Focus to Succeed in Adversity

  • Psychological Obstacles and Solutions

  • Exercise: Assess Your Adversity Leadership Skills

  • Set Individual Goals

  • Set Stimulating and Inspiring Goals

  • Scenario Discussion: Negative or Positive?  

 

Module (2) - 9 November, 2020 (Mon) 3:30-5:00pm

Recognize and use team dynamics for better results

  • Team Development Stages at Work

  • How to Lead During the Different Team Stages in Adversity

  • Ground Rules for Behavior in Team when Facing Adversity

  • Differences and Similarities and the Effect on the Team

  • Scenario discussion: Storming to Norming?

Module (3) - 16 November, 2020 (Mon) 3:30-5:00pm

Communicate and work with constructive feedback

  • Differences between Management and Leadership

  • Levels of Communication

  • Using Pep Talk in Adversity

  • Tips for Giving and Receiving Positive Feedback

  • Gain Credibility and Active Listening

  • Scenario Discussion: Everyone knows the fact?

Module (4) - 23 November, 2020 (Mon) 3:30-5:00pm

Manage conflicts and relationships in a productive and efficient way

  • Conflict Situations in Adversity

  • How You Can Manage Expectations Effectively

  • The Trust and Openness Spiral

  • The Magic of Small Talk

  • Creating Respect and Credibility

  • Scenario Discussion: Facing or Avoiding?

CONTACT INFO 

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

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