Seasonal Service Leader | HKRMA


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Participating retail brands of “Quality Service Benchmarking Assessment”, with

 excellent service performance, will be recognized by the highly-represented

 seasonal or annual awards among retail industry.  The service of the awarded

 brands delivers three important service elements including 

“Quality Service”, “Satisfied Customer” and “Professional Staff”.

The Association is pleased to announce the "Service Industry Leaders" and 

"Service Category Leaders" of the 1st quarter (October to December 2021) of Quality Service Benchmarking Assessment 

under HKRMA Quality Service Programme .

(Original named Mystery Shopper Programme)

2022 1st Quarter

Industry Service Performance Benchmarking Index: 89.95%

Service Industry Leaders

The brands that scored the TOP 3 highest overall percentage among all participating retails

 brands for this period.

Service Category Leaders

The brand that scored the highest percentage within its own business category during the assessment period.