SEASONAL AWARDED SERVICE LEADER
Participating retail brands of “Quality Service Benchmarking Assessment”, with
excellent service performance, will be recognized by the highly-represented
seasonal or annual awards among retail industry. The service of the awarded
brands delivers three important service elements including
“Quality Service”, “Satisfied Customer” and “Professional Staff”.
The Association is pleased to announce the "Service Industry Leaders" and
"Service Category Leaders" of the 1st quarter (October to December 2021) of Quality Service Benchmarking Assessment
under HKRMA Quality Service Programme .
(Original named Mystery Shopper Programme)
2022 1st Quarter
Industry Service Performance Benchmarking Index: 89.95%
Service Industry Leaders
The brands that scored the TOP 3 highest overall percentage among all participating retails
brands for this period.
Service Category Leaders
The brand that scored the highest percentage within its own business category during the assessment period.
