Enquiry
Telephone : 2866 8311     |     msp@hkrma.org

“Quality Service Recognition Scheme” is an annual one-off assessment which aims to recognize retail brands with quality service performance. Participating brands who pass the assessment will be awarded for Recognition Window Sticker and Certificate for that calendar year.

The assessment will be conducted by through random mystery assessment visits in shop front in 4 to 6 weeks. Stages of assessment include Mystery Shopper Assessment and Final Audit by HKRMA, covering the 15 service prerequisites based on the following framework of “3 Perspectives and 7 Key Service Touch-points” of shop front customer journey.



Assessment Criteria
Recognition

- Participating brands will receive an assessment report in 4-6 weeks. For those brands who passes the assessment, they will be awarded for Recognition Window Sticker and Certificate for that calendar year.

- Scheme renewal is required and on an annual basis. All expired and invalid stickers are prohibited to use in shops, related advertisement and promotional materials.

- The recognition is the property of Hong Kong Retail Management Association.


Recognition Window Sticker Sample

Application Fee
No. of Outlets Member Non-Member
< 20 outlets $2,000 $2,600
21 - 60 outlets $3,500 $4,500
61 – 100 outlets $5,800 $7,500
Over 100 outlets $7,800 $10,000
Enrollment

Please CLICK HERE to download application form and fill in “Outlet List Form”  and return to msp@hkrma.org by email. For non-member, please also submit Business Registration copies of current and previous years.

Cheques for fee payments should be made payable to the "Hong Kong Retail Management Association Limited" and mail to 7/F First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong.