“Quality Service Programme”, originally named as Mystery Shopper Programme which was introduced in 1996, serves as an effective service performance assessment tool for retailers. It helps a wide array of retail brands to enhance their service performance by collecting, analyzing, and gauging a comprehensive coverage of service data and information through mystery assessment visits. “Quality Service Programme” covers the following 4 services:
Quality Service Recognition Scheme A one-off annual assessment to recognize retail brands with quality service performance
Quality Service Customization Assessment A tailor-made assessment upon client’s requests on the assessment area Tailor-made Training & Consultation Service Solutions to promote quality service culture and implementing service & brand building strategies
Quality Service Recognition Scheme A one-off annual assessment to recognize retail brands with quality service performance
Quality Service Benchmarking Assessment A seasonal service performance assessment with industry benchmarking with Quarterly and Annual Awards
Quality Service Customization Assessment A tailor-made assessment upon client’s requests on the assessment area Tailor-made Training & Consultation Service Solutions to promote quality service culture and implementing service & brand building strategies