Download Application Form / Online Enrollment
  • If retail companies are interested in the programme, please download and complete the softcopy of Enrolment Form and the Outlet List Form shown below, and send back to the Association by email.
  • Cheques for fee payments should be made payable to the "Hong Kong Retail Management Association Limited".
Enrollment Form (DOC Format) Enrollment Form (PDF Format) Online Enrollment
Outlet List Form
XLS Format
Terms and Conditions
Terms and Conditions
  • Participating companies are required to abide by all rules and regulations of the Programme.
  • HKRMA reserves the right of ownership of all data as well as the assessment methods used in the Programme.
  • HKRMA reserves the right of final decision on all matters related to this Programme, and is not required to disclose any of the reasons relating thereto.
  • A list of all participating retail brands will be disclosed in the seasonal MSP Assessment Reports for reference.
  • All information pertaining to the survey data and findings of individual participating retail brands will be handled with utmost care and strict confidentiality.
  • Participating retail brands' performance will not be disclosed, except for the "Service Category Leader" and "Service Industry Leader" awards.
Participating Brand / Company
  • A company with several brands across different product categories should participate by brand rather than by company.
  • At least three participating retail brands are required to form one award category.
  • Participating retail brands being affected as a result of insufficient participation in a particular category will be informed of changes in categorization after the enrolment deadline.
  • Entries should be assigned to the most appropriate category of participating retail brands. HKRMA reserves the right to change a category if necessary.
  • The categories may be revised, added or deleted by HKRMA upon learning the final number and type of participating companies.
Withdrawal / Disqualification
  • Withdrawals are not acceptable after the enrolment is received, and the participation fee will not be refunded.
  • Any false information given relating to the participating retail brand(s) may result in disqualification of the brand's / brands' entry, and any participation fee paid for the period will not be refunded.