The Association is pleased to announce the results of the HKRMA Mystery Shopper Programme conducted from January to March 2019 and recognize the outstanding achievements of the "Service Industry Leader" and "Service Category Leaders". The "Service Industry Leader" and "Service Category Leaders" for the captioned period were as follows:

Service Industry Leader

The brands that scored the TOP 3 highest overall percentage among all participating retails brands for this period.

GOLD AWARD
GOLD AWARD


SILVER AWARD
SILVER AWARD


BRONZE AWARD
Service Category Leaders

The brand that scored the highest percentage within its own business category during the assessment period.

Automobile
Beauty Products / Cosmetics
Department Stores
Electronic & Electrical Appliances
Fashion & Accessories
Fashion & Accessories -
High Fashion
Fashion & Accessories -
Sports & Outdoor Products
Fashion & Accessories -
Sports & Outdoor Products
Fastfood / Restaurants
Footwear
Furniture & Home Accessories
Health Care Products
Infant and Child Merchandise
Personal Care Products
Premium Life-Style
Quality Living
Retail (Services)
Shopping Mall
Specialty Stores - Fitness & Beauty Device
Specialty Stores -
Underwear & Nightwear
Telecommunications
Watch & Jewellery
Well-Being Products