SELLING SKILLS
Successful Selling
Consultative Selling
Presentation Skill
Customer Service Enhancement
Handling Customer Complaints
Customer Relationship Management
MANAGEMENT SKILLS
Talent / Young Generation Management
Team Management
Time / Resource Management
Crisis Management
Change Management
Design Thinking
Business Transformation
Effective Skills for Staff Training and
Performance Appraisal
Master the Skills of a Successful Leader
TEAM BUILDING
Effective Communication
Team Spirit Building
Conflict Management
RETAIL OPERATION
Procurement and Logistics Management
Frontend / Backend Workflow Management
Inventory Management System
Electronic Payment Gateway Management
E-COMMERCE SKILLS
E-Shop content planning and maintenance
Web Performance Optimization
Mobile Commerce & Experience Development
Cyber Security Management
DIGITAL MARKETING
Multi-Channel Digital Marketing
Social Media Marketing
Video Marketing Strategy
Media Budget Optimization Strategy
Big Data Management and Analysis
CUSTOMER EXPERIENCE
Online Shop Interface / Shopfront Service Design
Digital / O2O Customer Experience
Customer Relationship Management (CRM)
Online Shop AI & Machine Learning for Customer Service
Contract Fulfillment and Logisitic Management
