Date
17 May, 2019
(Friday)
9:30am - 5:30pm
Main Venue
New Wing, HKCEC,
Wanchai
Conference
Room N101
Luncheon
Room N201
2018
1350+
Attendees
86%
Retailers
90%
Senior Management
18
Speakers
REGISTRATION / NETWORKING
08:45 - 09:30
MORNING SESSION
09:30 - 12:10
Welcome Remarks
Mrs. Annie Yau Tse
Chairman,
HKRMA
Keynote
Mr. Patrick Nip
Secretary for Constitutional and Mainland Affairs,
HKSAR Government
The Government's Overarching Plan on the Greater Bay Area (GBA) Development: Implications to Hong Kong and Its Retailers
Session A | Retail Pioneers: A Look at the New Retail Frontiers
In this session, industry leaders will share their forward vision on global retail transformation and how they translate it into innovative retail concept to excite the customers in a personalized way.

Speakers also share their insights and critical factors on how to take global innovative ideas into the local context successfully.
Keynote Speaker
Mr. Dennis van Oossanen
Vice President,
Nike Direct Greater China
Keynote Speaker
Mr. Troy Taylor
General Manager,
LEGO Hong Kong, Macau & Taiwan
Panel Discussion Moderator
Ms. Janis Tam
Vice Chairman,
HKRMA

Managing Director,
Swire Resources Ltd
Networking Break & Solutions Showcase
Session B | Recreating Retail Ecosystem
The digital revolution has raised the bar for retailers around the world. How can Hong Kong retailers adopt new technologies to embrace the challenges? In this session, leaders from different aspects of the retail ecosystem will share their insights on latest digital retailing trends.
Keynote Speaker
Mr. Howard Lee
Deputy Chief Executive,
Hong Kong Monetary Authority
Panel Discussion Speakers
Dr. Guy Look
Chief Financial Officer & ED,
Sa Sa Cosmetic Ltd.
Mr. Reeve Kwan
Co-Founder,
GoGoVan
Ms. Jennifer Tan
Chief Executive,
AlipayHK
Moderator
Mr. Kenneth Kwok
Managing Director,
Beehive Strategy
LUNCHEON SESSION
12:30 - 14:15
Luncheon Keynote | TVB Anywhere: Transformation Story from One to Many
Mr. Cheong will share the success story of TVB, reinventing from a traditional television broadcasting station to a multi-platform that provides digital new media business as well as programmatic advertising reaching audience anywhere anytime.
Speaker
Mr. Cheong Shin Keong
General Manager,
Television Broadcast Ltd.

Moderator
Ms. Randy Lai
CEO,
McDonald's Hong Kong

AFTERNOON SESSION
14:30 - 17:30
Session C | Reshaping Customer Experience in the Digital Age
Corporate leaders will share their customer service evolution, and how they meet the rapidly changing customer expectation in the age of digital disruption.

Speakers will discuss the new definition of excellent customer experience which should be unique and seamless, so that they will come back time and time again.
Keynote Speaker
Ms. Diane Cheung
Managing Director,
Watsons Hong Kong
Keynote Speaker
Mr. Carthen Lam
General Manager,
Zoff HK
Keynote Speaker
Mr. Stanley Kan
Consultant,
Hong Kong Airlines
Keynote Speaker and Moderator
Mr. Vincent Tsui
Founder & CEO,
Toast Communications Limited
Networking Break & Solutions Showcase
Session D | Be My Guest: The Passing of Baton - Reinventing Retail Family Business
This session will invite family business retailers to exchange views on stage. How do they see the new retail business model? And, what are the insights in rejuvenating their family business in the digital era?
Moderator
Mr. Stephen Chan
Chief Advisor,
Commercial Radio Hong Kong
Speakers
Fairwood Holdings Ltd. (Father and Son)
Mr. Dennis Lo
Executive Chairman
Mr. Francis Lo
Executive Director
Speakers
Yue Hwa Chinese Products Emporium Ltd. (Uncle and Nephew)
Mr. PC Yu
Director & General Manager
Mr. Andrew Yu
Director
Speakers
Tse Sui Luen Jewellery (International) Ltd. (Husband and Wife)
Mr. Tommy Tse
Deputy CEO
Mrs. Annie Yau Tse
Chairman & CEO
Networking & Solutions Showcase
END OF PROGRAMME
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TICKET FEE 門票費用
Early Bird Deadline 早鳥優惠至 : 18 April, 2019
Types of Ticket
門劵類別
Member 會員 Non Member 非會員
Early Bird Fee
早鳥票價
Original Fee
原票價
Early Bird Fee
早鳥票價
Original Fee
原票價
AM / PM Session 上午 / 下午環節
1 - 4 Tickets |
1 - 4 張
$495 $550 $570 $630
5 Tickets or above |
5 張或以上
$450 $500 $510 $560
Full-day Conference 全日峰會
1 - 4 Tickets |
1 - 4 張
$875 $970 $980 $1,080
5 Tickets or above |
5 張或以上
$780 $860 $880 $970
Keynote Luncheon 商務午餐會 $990 $1,100 $1,080 $1,200
Full-day Conference + Keynote Luncheon
全日峰會 + 商務午餐會
1 - 4 Tickets |
1 - 4 張
$1,750 $1,940 $1,950 $2,160
5 Tickets or above |
5 張或以上
$1,700 $1,900
2018
1350+
Attendees
86%
Retailers
90%
Senior Management
18
Speakers
Retail Summit Review