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Event information

2022 Retail Summit - The Next Normal in Hong Kong Retail

  • 2022-05-26 14:15-17:30,Zoom Live Streaming

Handover note of Iris Ng


CRM System

Website – Frontend

  1. Pages: done
  2. Online membership application forms: done
  3. Membership directory


Membership management

  1. New member data: As online membership application is launched on website for non-member application, all new applications can be founded and approved on new system.
  2. Renewal: 2022 renewal on new system is in progress by Peggy. Once renewal is done, membership directory on frontend website can be launched. 
  3. Minor bugs / errors: Peggy is communicating with Easesales to fix the errors.


Event management

  1. Current event management (Joanne’s system)
  2. Event list on new system: https://www.hkrma.org/en/event-calendar – Current events are all updated.  Please update upcoming new events although it hasn’t been launched.
  3. Problem: Still finding solutions for member registration. Once it is done, please launched:
  • Website frontend: Open event online enrolment to public and link “Event Calendar” to new page: https://www.hkrma.org/en/event-calendar
  • Add “Event Calendar” on “What’s On” on Home Page
  • Approve and invoice enrolment on new system



  1. hkrma.org: Customized form; Renew on: Jun 2, 2023
  2. Edm, Renew on: Mar 17, 2022
  3. Update database regularly: extract data from New CRM system (membership / event)


Glide APP

  • Renew on: on March 25, 2022.


2023 Membership Renewal workflow

  1. Start in August 2022
  2. Send email to members with login information to ask them to update membership info and subscription years
  3. Once they submit, there will be pending approval on backend
  4. Send invoice and make approval




  1. Events - Retail Support under Epidemic Webinar Series:
  • 14 Mar 2022 Retail Support under Epidemic Webinar Series (1) - Stay Calm - Managing Anxiety During the Epidemic (Oi Kwan)
  • 21 Mar 2022 Retail Support under Epidemic Webinar Series (2): Transformation Strategy under Epidemic - Business Restructuring (KPMG)
  • 28 Mar 2022 TBC
  • 11 Apr 2022 TBC
  • 18 Apr 2022 TBC
  • 25 Apr 2022 TBC


  1. Certificate Course + IAM membership
  • 23 Mar 2022 E-commerce Certificate on Search Engine Optimization and Google Analytics 2022 (Module 1-4) – 16 pax
  • 31 Mar 2022 HKRMA Certificate Course - Mental Health Management and First Aid in Pandemic (Courses 1-3)


  1. E-Learning
  • 31 Dec 2022 [E-Learning] E-Commerce Certificate on Search Engine Optimization and Google Analytics (Module 1-4)
  • 31 Dec 2022 [E-Learning] E-Commerce Certificate on Marketing Analytics: Web, social media and Digital Advertising (Module 1-3)


  1. Collaboration with E-shop Developers on membership & Q-Eshop recruitment
  • Easesales


  1. Membership sub-com meeting in April
  • Fix date
  • Meeting materials




The COVID-19 pandemic has led to drastic changes to all industries, and the retail industry is one of the hardest hit sectors. 


The Hong Kong Retail Summit 2022 will take the theme of “The Next Normal  in Hong Kong Retail”, covering three sessions on digital transformation in  retai  industry, retail talent development strategy, and omnichannel retailing.


Speakers of C-level from a wide range of expertise in the retail businesses will be invited to share their key of success under the “next normal” era.


Stellar Speaker

Over 10 entrepreneurs, corporate leaders and smart retail experts to share their insights on how retailers should adapt to the new normal of pandemic impact


Insightful Exchange

A half-day conference with insightful keynote speeches and panel discussions


Effective Networking Platform

An effective networking platform for over 500 corporate leaders and senior management from retail-related key players and opinion leaders


Solution Showcase

Various retail solution showcase on HKRMA App and website


Date: Thursday, 26 May 2022

Time: 2:15 - 5:30pm

Format: Online Live Streaming: Zoom

Language: Cantonese



Original Price: Member: HK$550 / Non-member: HK$650

30% off Early Bird Discount (Before 1 Apr 2022): Member: HK$385 / Non-member:HK$455

10% off Early Bird Discount (Before 1 May 2022): Member: HK$495 / Non-member: HK$585