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CHAIRMAN'S REPORT

Despite the prevailing crisis, we remain positive about the future. Let’s stay united and render our best for the prosperity of Hong Kong’s retail industry.

Congratulatory Messages
Board of Directors
Executive Committee
2020-2022
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BRONZE SPONSOR

YEAR AT A GLANCE

2019

October 

  • Retail Executive Series - Social Media Marketing Course

  • 36th Annual General Meeting and Luncheon

  • 2019 Retail Excellence Award Open Presentation Seminar

  • Workshop on Retail Change Management

  • Press Conference with Mr. Paul Chan, the Financial Secretary, on Rent Reduction

  • Letters to All Major Landlords Calling for Rent Concession

November

  • Retail Executive Series: Design Thinking Course on Building a "Powerful"

  • Service Dream Team 1&2

  • Quality Service Programme Briefing Session

  • 2020 Hong Kong Retail Outlook Seminar

  • New Trend on Retail Technology – Challenges

DECEMBER

  • 2019 HKRMA Annual Awards Retail Executive Series:

  • Design Thinking Course on Building a "Powerful"

  • Service Dream Team 3

  • Press Conference on the Business Impact

JANUARY & FEBRURY

  • 2020 Smart Retailing Conference I: Lead Out Your Success for Cross-border E-Commerce

  • Letters to All Major Landlords Requesting for Immediate Rental Reduction under COVID-19 Crisis

  • Circulars to All Members about COVID-19 Safety Guidelines

  • Press Release on Urging Landlords to Provide Rent Concessions

  • Public Statement on Rent Reduction under the Retail & Wholesale Alliance

March

  • Team Management for Home Office Webinar

  • Bank Support Measures to Retailers Webinar

  • Submission on “Retail Sector Subsidy Scheme”

April

  • Human Resources Anti-Epidemic Strategies Webinar

  • Commercial Contract and Employment Legal Issues under COVID-19 Webinar

  • Retail Crisis & Opportunities Series: Facebook Online Marketing Course - Introduction Webinar

  • Facebook Basic Online Marketing Course (Total 5 sessions)

  • Retail Crisis & Opportunities Series: Google Digitalise Your Business Webinars

  • Retail Crisis & Opportunities Series: E-Commerce Opportunity under Stay-Home Economics Webinar

  • E-Commerce Platforms for Entering China and Global Markets Webinar

  • Facebook Online Marketing Course FAQ Webinar

  • Facebook Advanced Online Marketing Course (Total 5 sessions)

  • Virtual Press Conference on COVID-19 Impact on Retail Industry

2020

2020

MAY

  • How Retailers Can Build Resilience Ahead of the Coronavirus Pandemic Webinar

  • Digital Transformation and Retail Industry Webinar

  • Customer Service under Pandemic Webinar

  • Facebook Online Marketing Course FAQ Webinar (2nd Round)

  • Cross-border E-commerce and Retail Transformation Online Workshop

  • Digital Transformation for HR – Online Networking Session

  • D-Biz Programme Online Briefing Session

  • D-Biz Solutions with Microsoft / Google / Amazon Web Services Webinar

  • Open Letter to the Chief Executive Urging the Government to Restrict Landlords from Taking Legal Measures against Tenants who Could Not Pay Rent

JUNE

  • How to Deal with New Normal after the Epidemic Webinar

  • Latest Updates on Hong Kong Competition Law Webinar

  • E-Commerce Talents - Online Networking Session

  • Individual & Customer Emotion Management Webinar

  • HKRMA TIP-TALK Webinar Series: Retail Transformation (Episode 1&2: Transformation in Services)

JULY

  • HKRMA TIP-TALK Webinar Series: Retail Transformation (Episode 3: Transformation in Services)

  • HKRMA TIP-TALK Webinar Series: Retail Transformation (Episode 4-6: Marketing under Pandemic)

  • 2020 Service Talent Award Online Briefing Session

  • Open Letter to All Landlords Requesting Not to Take Legal Actions against Tenants and to Charge Turnover Rent Only

AUGUST

  • HKRMA TIP-TALK Webinar Series: Retail Transformation (Episode 7-9: Tips of Success for E-Commerce)

  • Retail Crisis Management Webinar

  • Public Statement Jointly Issued with Retail & Wholesale Alliance to Urge the Government to Subsidize Two Months’ Rental Payment and to Require All Commercial Landlords to Waive the Same, Making a Total of 4-month Rent-free Period for All Suffering Retailers

SEPTEMBER

  • Smart Retailing Awards –Open Presentation (Day 1&2)

  • “ShopShop@HK” Promotion Campaign

2020

ACHIEVEMENTS

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FLAGSHIP PROGRAMMES & INDUSTRY AWARDS

Click to view winners' list

2020 Service Talent Award
2020 Quality Service Retailer of the Year
2020 Top 10 Quality E-Shop Awards
2020 Smart Retailing Awards
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TRADE & INDUSTRY

SUPPORT FUND PROJECT

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With a view to supporting SMEs to achieve growth and success, the Association has been receiving government grants for 7th consecutive projects from the Trade and Industry Department (TID) through a funding scheme since 2010.  Taking the theme “Entering the Era of Smart Retail”, we launched the latest project together with the Hong Kong Productivity Council as our implementation agent. This project aims to speed up retail technology adoption among Hong Kong retailers so as to uplift their competitiveness, sustain their business in new retail order and understand the technology eco-system in Greater Bay
Area (GBA) for potential business expansion. 

CONTACT INFO 

Tel: (852) 2866 8311

Email : admin@hkrma.org

Website : www.hkrma.org

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