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VOICE OF

HONG KONG RETAIL

We are a leading retail association with membership covering more than 9,000 retail outlets and employing over 50% of the local retail workforce

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RETAIL RADAR

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Chairman's Message (Jun 2021) 

Riding on Electronic Consumption Voucher Scheme to Tailor to Customers’ Needs

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The Best Way to Reach Your Potential Clients and Build Your Brand

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FLAGSHIP PROGRAMMES

Drive Smart Retail Transformation in Hong Kong

Quality Service Programme
Quality Service Programme

An effective service performance assessment tool by mystery shopper visits

Service Talent Award
Service Talent Award

A well-recognized contest for cultivating retail talents and excellent service * 2021 Award is now open for nominations*

Smart Retailing Awards
Smart Retailing Awards

To recognize SMART and innovative ideas and campaigns

(NEW) O2O Customer Experience Recognition
(NEW) O2O Customer Experience Recognition

To recognize retail brands with excellence in delivering seamless O2O customer experience with Top 10 O2O Retail Brand Award 20% discount before 31 March, 2021

Service Recognition
Service Recognition

To recognize service performance in retail outlets 50% off for new members!

Anti-epidemic Measures Recognition
Anti-epidemic Measures Recognition

To certify retail stores with epidemic prevention measures

(NEW) TRUST E-Shop Recognition
(NEW) TRUST E-Shop Recognition

To provide a quick and easy certification for SMEs to uplift their competitiveness HK$500 for 2021 New Members!

Quality E-Shop Recognition
Quality E-Shop Recognition

To recognize quality e-shops to raise consumers' confidence 50% off for new members!

No Fake Pledge Scheme
No Fake Pledge Scheme

To sustain the confidence of consumers

AWARDED BRANDS AND COMPANIES IN 2020

Technology Vendor

Startup

Retailer

SME Reachout