Hong Kong Retail Management Association is established.
Education & Training Sub-Committee is set up to promote employment and training.
HKRMA works out a Code of Practice encouraging its members to serve their customers with sincerity.
The Service & Courtesy Award is established.
Associate Membership is introduced to expand its membership network.
HKRMA becomes one of the founding members of the Federation of Asia-Pacific Retailers Associations (FAPRA), the only representative from Hong Kong.
HKRMA joins hands with the Employees Retraining Board to organize training courses.
The Government Regulation Sub-Committee is set up to strengthen advocacy on retail related regulations with the Government.
Through cooperation with various sectors, the HKRMA succeeds in advocating for the Government to introduce seats for wholesale and retail functional constituency representatives in the Legislative Council.
The Mystery Shopper Programme (MSP) is launched, together with the introduction of the "Service Retailers of the Year" awards.
HKRMA partners with the Hong Kong Polytechnic University to offer the Certificate in Retail Management programme.
HKRMA assumes the role of organizer of the "Customer Service" category under the Hong Kong Awards for Industries, which recognizes enterprises' outstanding achievements.
HKRMA teams up with the Hong Kong Tourist Association to organize the "Hong Kong Shopping Spree" to stimulate consumption from Hong Kong people and tourists while helping the industry remain resilient during the Asian financial crisis.
HKRMA is one of the issuing bodies of the "No Fakes Pledge" Scheme organized by the Intellectual Property Department.
HKRMA starts conducting the Salary Trends Survey on an annual basis.
HKRMA jointly organizes courses with the Vocational Training Council's Retail Trade Training Centre under the "Skills Upgrading Scheme".
HKRMA debuts its official website to strengthen communication with its members.
HKRMA joins hands with the Hong Kong Tourism Board to initiate the "We Love Hong Kong" campaign to boost the local economy after it was impacted by SARS.
HKRMA successfully advocates for the Government to withdraw the proposed Goods and Services Tax (GST).
The HKRMA lays a more solid foundation for success with a new permanent address.
To address the financial crisis, the HKRMA participates in the "Joint Coalition Against the Financial Tsunami" campaign, and initiated a discount coupon scheme.
HKRMA fully supports the "Cheer Up Hong Kong" campaign to boost consumption.
HKRMA holds its first annual Retail Conference.
HKRMA successfully wins support from the SME Development Fund under the Trade and Industry Department for the 1st SME Support Programme.
HKRMA assists the Education Bureau in setting up the Retail Industry Training Advisory Committee to formally implement the Qualifications Framework for the retail industry.
The 2nd SME Support Programme is rolled out.
The Annual Ball, attracting more than 1,500 participants, is inaugurated at the Grand Hall of the Hong Kong Convention and Exhibition Centre.
The 3rd SME Support Programme is launched. In total, more than 10,000 people benefitted from the SME Support Programmes, in which 2,400 SMEs participated.
HKRMA supports the Government to introduce the Specification of Competency Standards for Qualifications Framework for the retail industry, and successfully advocated for the Government to earmark $10 million annually as funding to promote the Qualifications Framework.
HKRMA celebrates its 30th anniversary.
HKRMA expands its office premises.
Through the persistent advocacy of HKRMA, the Government allocated HK$130 million in its 2014-2015 Budget to develop retail manpower.
HKRMA collaborates with the Vocational Training Council to launch the Earn & Learn Pilot Scheme for the Retail Industry.
The 4th SME Support Programme is launched.
HKRMA works with the Hong Kong Tourism Board to launch the city-wide "Happy@hongkong Super JETSO" consumption campaign.
HKRMA assists the Environmental Protection Department (EPD) to fully launch the Plastic Shopping Bags Charging scheme to all outlets.
The Service & Courtesy Award celebrates its 30th anniversary.
In a joint effort with the Hong Kong Productivity Council, HKRMA submits a proposal on "Enhancing Technology Adoption to Uplift Competitiveness of Hong Kong Retail Industry" to the Government.
The HKRMA "Quality E-Shop Recognition Scheme" is launched to promote the best practices and standards on online retailing in Hong Kong.