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2010 Japan Study Tour The study tour to Tokyo, Japan during 15-19 March, 2010 was complete with fruitful takeaways. This annually organized study tour aims to promote quality customer service by reinforcing the training of Hong Kong retail practitioners and inspiring the participants through Japan’s customer service best practices. The study tour is also part of the incentive given to the winners of the 2009 Service & Courtesy Award.Including 21 winners of the 2009 Service & Courtesy Award, a total of 36 participants from 18 retail companies joined in the trip. By visiting some renowned retail establishments, the participants acquired first-hand exposure to the quality service culture of the Japanese retailers, their operations and the training offered to the Japanese frontline staff. The study tour was filled with fun and success thanks to the kind arrangement of the Japan Retailers Association. We would like to also extend our gratitude to the retail establishments we visited for their support and hospitality. This year, we visited the following retail establishments: Daimaru TOKYO (Department Store 百貨公司) Tokyu Store School of Retail Business (Training Center培訓中心) Precce Premium Tokyo Midtown (Supermarket 超級市場) Tokyo Midtown (Shopping Center 購物中心) Denny’s Koutouedagawa (Restaurant 餐廳) Itoyokado Kiba (General Merchandise Store 生活百貨店) AKIHABARA (Electronic & electrical appliances 電子電器店) Venus Fort (Shopping Center 購物中心) Ginza Mitsukoshi (Department Store百貨公司) For enquiries regarding this annual study tour, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380. Snapshots of 2010 Japan Study Tour 
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