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- Results
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“The Association is pleased to announce the results of the HKRMA Mystery Shoppers Programme conducted during the period from March 2010 to May 2010 as well as to recognize the outstanding achievements of the "Service Industry Leader" and "Service Category Leaders". The "Service Industry Leader" and "Service Category Leaders" for the captioned period were as follows:”

Service Industry Leader
The company having scored the highest percentage among the participating companies being assessed during the period
Chow Sang Sang Jeweller & Goldsmith

Retail Industry Service Monitor Index Service Category Leaders
The company having scored the highest percentage within its own business category for this period.
Average Performance % of Category Category Service Category Leaders
90.90% Beauty Products / Cosmetics
Sa Sa International Holdings Limited –
La Colline Shop
82.92% Convenience Stores
Circle K Convenience Stores (HK) Limited *
90.47% Department Stores
Chinese Arts & Crafts (H.K.) Limited
87.29% Electronic & Electrical Appliances
Megaman (HK) Electrical Lighting Limited
89.96% Fashion & Accessories
CHEVIGNON
92.74% Fashion & Accessories - High Fashion
YGM Trading Limited – Aquascutum
90.92% Fashion & Accessories -
Sports & Outdoor Products
Swire Resources Limited –
Columbia *
89.95% Fastfood / Restaurants
Pizza Hut Hong Kong
91.11% Footwear
Belle Worldwide Limited – Jipi Japa
88.89% Furniture & Home Accessories
colourliving
89.99% Personal Health Care Products
Imperial Bird’s Nest International Company Limited
88.50% Retail (Services)

CLP Power Hong Kong Limited
88.53% Specialty Stores

Bluebell Hong Kong Ltd – Davidoff &
Acanta
82.80% Supermarkets
Amway Hong Kong Limited
91.23% Telecommunications
PCCW
92.83% Watch & Jewellery
Chow Sang Sang Jeweller & Goldsmith
* Companies being selected as Service Category Leader for the first time.