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2012 HONG KONG AWARDS FOR INDUSTRIES:
CUSTOMER SERVICE AWARD
The Hong Kong Awards for Industry and the Hong Kong Awards for Services were established in 1989 and 1997 respectively to recognize and encourage excellence as well as to promote successful practices and strategies in different aspects of industrial and service performance. A milestone was reached in 2005 with the merging of the two Awards Schemes into the "Hong Kong Awards for Industries”, and championed by the HKSAR Government.
The Awards Scheme covers six categories including consumer product design, machinery and machine tools design, customer service, innovation and creativity, productivity and quality, and technological achievement. Each award category is organized by one leading organizer.
The Hong Kong Retail Management Association is proud to be the leading organizer for the award category on “Customer Service”. Over the years, our category has received keen participation from companies of a diverse portfolio of business sectors, including banking and finance, retail, catering, property management, cleaning and professional service, leisure and entertainment, storage service and transportation.
Objectives of Customer Service Award Category
- To recognize and encourage excellence in the service industries by giving public recognition to outstanding companies.
- To promote the importance of quality service and to improve Hong Kong’s overall standard of customer service.
- To sustain and enhance Hong Kong’s competitiveness as an international service centre.
Award Structure
The Award consist of three levels:
- Hong Kong Awards for Industries: Customer Service Grand Award
- Hong Kong Awards for Industries: Customer Service Award
- Hong Kong Awards for Industries: Customer Service Certificate of Merit
Benefits of Participation
- The companies with outstanding achievements in customer service will be recognized and publicized.
- The effectiveness of each company’s customer service improvement programme could be promoted and enhanced.
- The service level of individual companies as well as the whole service sector could be improved and enhanced.
- The award winning companies will receive extensive media coverage and recognition.
Eligibility
- Companies and organizations operating in Hong Kong (except departments/ agencies of the HKSAR Government) are eligible to enter.
- Participating companies should be engaged in service oriented businesses. The ‘service’ in question should be mainly provided in Hong Kong.
- To enable on-site mystery shoppers assessment by the organizer to form part of the judging, participating companies should either have a retail or service outlet, or an external customer service channel where the organizer could perform such mystery assessment.
- In terms of selecting winners, the decision of the Final Judging Panel is final. The Organizer however reserves the right to disqualify any winner and to withdraw or revoke any award so granted, without entitling the winner to any compensation therefor.
For details on eligibility, please contact us.
Enrollment
Participating companies is invited to submit a written Customer Service Proposal which should highlight the company’s customer service related programme(s) and management philosophies in achieving and providing quality service to their customers.
Enquiry
Tel.﹕ 2866 8311
Fax﹕ 2866 8380
Event website: http://www.hkindustryaward.org
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Entry Brochure
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Enrollment Form
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