About HKRMA
Membership
Education/Training
Programs/Activities
Events/Conferences
Library Research
Press/Announcements
Overview
Press Releases
Announcements
 

Please view HKRMA Service Forum for Retailers held on 6 May 2004
"Presentation by 2003 Service & Courtesy Award Winners"
Video on HKRMA's Website: www.hkrma.org

The Hong Kong Retail Management Association organized a Service Forum for Retailers on 6 May 2004 to officially launch this year's Service & Courtesy Award. One of the highlights of the event was a presentation made by winners of the 2003 Service & Courtesy Award who were invited to share their findings gathered from the Japan Study Tour held in March 2004. Particular emphasis was given to areas learned in the context of 'Customer Service' from our Japanese retail counterparts.

We invite you to experience their exciting presentation and view this video clip on HKRMA's website under Program/Activities - Study Tour: www.hkrma.org/en/program/studytour/ A list of names and respective companies of the 2003 Service & Courtesy Award winners could be found on HKRMA website: www.hkrma.org/en/program/sca/results.html

The last part of the video also features an introduction on the 2004 Service & Courtesy Award, its participation and selection details by the Award's Organizing Committee Chairman.

Kindly note that the video clip is presented only in Cantonese. It is best viewed by:
- CPU: Pentium2-500Mhz / Memory: 128MB / Browser: Internet Explorer 5 or above
- Windows Media Player: Version 7 or above (the programme used to play the video)
- Internet Connection: Broadband or faster (dial-up connection is not recommended)
(Please note that the "Internet Connection" is the most important factor for the performance of the video, it depends on the connection speed, Internet traffic at the time of viewing & total number of persons accessing the video at the same time.)

 
 

About HKRMA
The Hong Kong Retail Management Association (HKRMA) is the major association representing Hong Kong's retail industry. The Association's current membership represents over 500 major retail chains covering more than 5,000 retail outlets and employing two-thirds of the total retail workforce in Hong Kong. Member organizations are engaged in various types of retail businesses ranging from department stores to supermarkets, convenience stores, drug stores, food, fashion and accessories, specialty stores and industry related service organizations.

Issued by Hong Kong Retail Management Association on14/06/2004