In order to help retailers monitor closely their performance in relation to the industry leaders and to encourage retailers to run for the annual award honour of the 'Service Retailer of the Year' (overall industry), the 'Top Ten Service Retailers Ranking Billboard' was introduced. In essence, a list of the top ten best performing Service Retailers of the Mystery Shopper Programme for each assessment period will be posted on this webpage. Retailers could therefore track who are the top ten best service performers period by period, how your company is performing against these best service role models and aim to be on this Billboard too!

[Remarks: in order to be awarded the 'Service Retailer of the Year' (overall industry), the retailer must have achieved the highest average performance percentage among all participating retailers for the four assessment periods held during year.]

July - September 2017Participating Retailers: 125 / 3,136 retail outlets
1
Sa Sa International Holdings Limited - La Colline Shop
Beauty Products / Cosmetics
2
Chinese Arts & Crafts (HK) Ltd - Jewellery & Art Pieces
Premium Life-Style
3
PVH Asia Limited - Calvin Klein Performance
F & A - Sports & Outdoor Products **
4
The Hongkong Electric Co Ltd - Customer Centre
Retail (Services)
5
CSL Mobile Limited - 1O1O
Telecommunications
6
King Fook Jewellery Group
Watch & Jewellery
7
C.S.S. Jewellery Co Ltd
Watch & Jewellery
8
Eu Yan Sang (Hong Kong) Limited
Health Care Products
9
Swire Resources Limited - Chevignon
Fashion & Accessories
10
TSL Jewellery
Watch & Jewellery
April to June 2017Participating Retailers: 124 / 3,151 retail outlets
1
Stan Group (Holdings) Limited - Lafayette Wedding
Retail (Services)
2
C.S.S. Jewellery Co Ltd
Watch & Jewellery
3
PVH Asia Limited - Calvin Klein Performance
F & A - Sports & Outdoor Products **
4
TSL Jewellery
Watch & Jewellery
5
Belle Worldwide Limited - Jipi Japa
Footwear
BSH Home Appliances Ltd - Bosch Home Appliances
Retail (Services)
Chinese Arts & Crafts (HK) Ltd - Jewellery & Art Pieces
Premium Life-Style
6
City Chain Co Ltd - Seiko
Watch & Jewellery
Lalique Asia Limited - Specialty Stores
Premium Life-Style
7
C.S.S. Jewellery Co Ltd
Watch & Jewellery
8
Eu Yan Sang (Hong Kong) Limited
Health Care Products
9
Swire Resources Limited - Chevignon
Fashion & Accessories
10
TSL Jewellery
Watch & Jewellery
January to March 2017Participating Retailers: 124 / 3,163 retail outlets
1
3D-Gold Jewellery (HK) Limited
Watch & Jewellery
2
TSL Jewellery
Watch & Jewellery
3
Lalique Asia Limited - Furniture Store
Furniture & Home Accessories
The Hongkong Electric Co Ltd - Customer Centre
Retail (Services)
4
Prince Jewellery and Watch Company Limited
Watch & Jewellery
5
King Fook Jewellery Group
Watch & Jewellery
6
Chow Tai Fook Jewellery Co Ltd
Watch & Jewellery
7
Chow Sang Sang Jewellery Co Ltd
Watch & Jewellery
8
Lalique Asia Limited - Specialty Stores
Premium Life-Style
9
C.S.S. Jewellery Co Ltd
Watch & Jewellery
10
Sa Sa International Holdings Limited - La Colline Shop
Beauty Products / Cosmetics