About HKRMA
Membership
Education/Training
Programs/Activities
Events/Conferences
Library Research
Overview
Government Statistics
Service Trends
Salary Trends
Publications
Legislative Column
Speeches/Presentations
Press/Announcements
 

Here are key service trends generated from the HKRMA Mystery Shoppers Programme.

DateTitle
03/01/20112000-2010 Service Trends - Line Charts
04/01/20101999-2009 Service Trends - Line Charts
12/31/20082008 Service Retailer of the Year
01/01/20081996-2007 Service Trends - Line Charts
12/31/20072007 Service Retailer of the Year