All Events
Date Event
22 Jun 2018 Sharing on Leadership and Motivation Training Skills
15 Jun 2018 2018 S&C Orientation
13 Jun 2018 Smart Retail vs Smart Consumers
07 Jun 2018 CEO Luncheon: Creating Shared Value
06 Jun 2018 [Free] SME Seminar - Seamless Omni-channel experience
31 May 2018 "No Fakes Pledge" Scheme Member Activity - Smart Online Retailing Security Seminar
23 May 2018 Retail Workshop: Master the Skills of a Successful Leader
15 May 2018 Retail Summit 2018 - Inspiring the New Era of Retail
10 May 2018 E-Commerce Management Fundamental Course in Retail - Managing Your Customer Database & Effective Targeted Promotion
09 May 2018 2018 Hong Kong Award for Industries - Briefing Seminar
09 May 2018 Retail Workshop: Effective Skills for Staff Training and Performance Appraisal
04 May 2018 Inspiration for Retailers – Key Challenges Faced by eCommerce Businesses
03 May 2018 E-Commerce Management Fundamental Course in Retail - Social Contents for Unique Customer Experience
27 Apr 2018 SME E-Tailing Workshop (7) - Web Performance Optimization
27 Apr 2018 SME E-Tailing Workshop (8) - System Security Development and Management
26 Apr 2018 E-Commerce Management Fundamental Course in Retail - Data Privacy Policy for E-commerce in Retail
25 Apr 2018 2018 Service & Courtesy Award Briefing Seminar - The Key for Retailers to Innovate
19 Apr 2018 E-Commerce Management Fundamental Course in Retail - Techniques for Search Engines Successes
17 Apr 2018 Free SME Seminar - Winning Cross-Border E-commerce
13 Apr 2018 io.T Centre Visit
12 Apr 2018 E-Commerce Management Fundamental Course in Retail - Selecting the Right E-channels to Advertise
11 Apr 2018 Tips for Retailers to Survive the Shift to Online Shopping
08 Apr 2018 Study Tour to Toy & Hobby China Fair & Baby & Stroller China Fair 2018
23 Mar 2018 SME E-Tailing Workshop (6) - Multi-Channel of Online Marketing
23 Mar 2018 Grasp the Latest Security Printing Technology Study Tour
23 Mar 2018 SME E-Tailing Workshop (5) - Customer Relationship Management
22 Mar 2018 E-Commerce Management Fundamental Course in Retail - E-Shop Security Management
21 Mar 2018 Workshop: Tips for Successful Selling
15 Mar 2018 New era of Retail - The Revolution of E-Commerce
15 Mar 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Mobile Experience Development
14 Mar 2018 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
13 Mar 2018 Sharing on Icebreaker Games
12 Mar 2018 2018 Japan Study Tour
09 Mar 2018 E-Commerce Management Fundamental Course in Retail - Trend of Mobile Payment Development to Facilitate Online and Offline Business
01 Mar 2018 Retail Workshop - Build Up Elaborate Spirits of an Effective Team
28 Feb 2018 SME E-Tailing Workshop (3) - The Rise of Mobile Commerce
28 Feb 2018 SME E-Tailing Workshop (4) - Marketing Planning, Market Analysis and (Network) PR Crisis Management
27 Feb 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Trend and Development of E-commerce Marketplace
08 Feb 2018 Seminar on Unfair Trade Descriptions
07 Feb 2018 Retail Workshop - Master Effective Skills of Customer Service
05 Feb 2018 E-Commerce Management Fundamental Course in Retail - Trend of O2O Development and Service Design
01 Feb 2018 E-Commerce Management Fundamental Course in Retail - Strategy of Creating Quality Online Shopping Experience and Increasing Sales Volume
01 Feb 2018 E-Commerce Management Fundamental Course in Retail - Strategy of Creating Quality Online Shopping Experience and Increasing Sales Volume
31 Jan 2018 Seminar on Good Practice for External Lighting Installations
30 Jan 2018 Seminar on Latest Catering Trend
26 Jan 2018 SME E-Tailing Workshop (1) - E-commerce website content planning and maintenance
26 Jan 2018 SME E-Tailing Workshop (2) - Procurement and Logistics Management
23 Jan 2018 Seminar on 2018 Hong Kong Retail Outlook
13 Dec 2017 Seminar on Business Opportunities in IT Development
07 Dec 2017 2017 S&C post award gathering
23 Nov 2017 SME Summit 2017 - "Cutting-edge of Omni-channel -- Challenges and Opportunities for SME Retailers"
15 Nov 2017 Be an Influential Leader for Gen Z
14 Nov 2017 Seminars and Solutions Showcase - Fully Integrated with New Technologies against Retail 4.0
10 Nov 2017 Workshop on Manage Change and Build Up Positive Attitude Towards Change
02 Nov 2017 Workshop on Creating Quality Online Shopping Experience
24 Oct 2017 2017 Service & Courtesy Award - Winners Announcement Ceremony
20 Oct 2017 How to sell Globally on eBay
13 Oct 2017 Workshop on Motivate Staff for Better Results
13 Oct 2017 2017 Annual General Meeting and Luncheon
22 Sep 2017 Workshop (3): Mobile Commerce
19 Sep 2017 Seminars and Solutions Showcase - To Create New Retail by Perfect O2O
14 Sep 2017 Business Luncheon - Speed of Feed by Facebook
14 Sep 2017 Workshop (2): Omni-Channel Branding
11 Sep 2017 Seminar on Customer Service Enhancement & Case Sharing
08 Sep 2017 Workshop (1): Online Customer Journey
25 Aug 2017 S&C Workshop - Tips to make work fun
14 Aug 2017 S&C Workshop - Coaching for Performance
11 Aug 2017 Industry Connect @ Science Park
26 Jul 2017 Briefing on Social Mobile Commerce New Dynamics
20 Jul 2017 Workshop on Social Media Advertising
23 Jun 2017 Bricks and Clicks: Understanding Your Shoppers and Capturing the Rise of E-Commerce
22 Jun 2017 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
21 Jun 2017 Briefing on In-service Training and Industry Attachment for Retail
16 Jun 2017 Workshop on Master Consultative Skills of Customer Service
15 Jun 2017 2017 S&C Orientation
15 Jun 2017 Retail Digital Marketing Management Course (6): Case Study of Digital PR and PR Crisis Management
08 Jun 2017 Retail Digital Marketing Management Course (5): Integrated Performance Management and Optimization
01 Jun 2017 Retail Digital Marketing Management Course (4): Social Contents for Unique Customer Experience
31 May 2017 Seminars and Solutions Showcase - Retail 360°: To Grasp the Second Wave of E-Commerce
25 May 2017 Retail Digital Marketing Management Course (3): Selecting the right e-channels to advertise
23 May 2017 Formula of Successful Digital Marketing in CHINA (3) --- WeChat Marketing Workshop
19 May 2017 Workshop on Manage Generation Y (FULL)
18 May 2017 Retail Digital Marketing Management Course (2): Managing your customer database & effective targeted promotion
16 May 2017 Seminar on Growing Beyond Trend - Business Survival in an Unusual Economy
12 May 2017 A Train-the-Trainers Workshop - "Think Different, Train Different!"
11 May 2017 Retail Digital Marketing Management Course (1): Fundamental Techniques for Search Engines Successes
09 May 2017 2017 Retail Conference - Sponsorship Invitation
09 May 2017 2017 Retail Conference: Rejuvenation of Retail – Challenges and Solutions
09 May 2017 Business Luncheon - A New Era of Retail: E-Commerce Megatrends
27 Apr 2017 Workshop on Strategy of Increasing E-Shop Sales Volume
26 Apr 2017 Retail Workshop: Build Up and Winning Customer Loyalty
25 Apr 2017 Formula of Successful Digital Marketing in CHINA (4) --- Baidu Workshop
24 Apr 2017 Briefing for "2017 Hong Kong Awards for Industries: Customer Service"
11 Apr 2017 WeChat Payment Seminar -- Hong Kong Station
07 Apr 2017 2017 Service & Courtesy Award Briefing Seminar & Information Sharing
07 Apr 2017 Formula of Successful Digital Marketing in CHINA (2) --- JD.com Workshop
24 Mar 2017 Retail Workshop: Master and Apply Coaching Skills
24 Mar 2017 Formula of Successful Digital Marketing in CHINA (1) --- Alibaba Workshop
22 Mar 2017 Workshop on Customer Service in Digital Era
20 Mar 2017 Taobao University E-Commerce CEO Training 2017
13 Mar 2017 2017 Japan Study Tour
10 Mar 2017 Workshop on Mapping Excellent Digital Customer Journey & Visit to GOOGLE HK Office (FULL)
02 Mar 2017 Workshop on Quality Digital Customer Experience of E-Shopping
28 Feb 2017 Seminar on Creating Service Leader DNA
23 Feb 2017 Seminars and Solutions Showcase – Strategic Online Retailing: Quality & Security
22 Feb 2017 Retail Workshop: Master AQ and Turning Pressure into Power
17 Feb 2017 CEO Luncheon - Emerging Leaders: Inside-out Approach on Creating Unified Corporate Culture
24 Jan 2017 Seminar on 2017 Hong Kong Retail Outlook
17 Jan 2017 Seminar on “Beware of Deception and Counterfeit Currency”
12 Jan 2017 Tutorial on Creating Quality Online Shopping Experience
06 Jan 2017 Seminar on Winning Retail in 2017
23 Dec 2016 Sharing Talk on Staff Engagement and Christmas Networking
13 Dec 2016 HKRMA Quality E-Shop Recognition Scheme: Take Your Business to Next Level
09 Dec 2016 2016 S&C Gathering
08 Dec 2016 "Striving Customer Service Excellence through Smart Resource Re-engineering" Sharing Conference
06 Dec 2016 2016 Annual Dinner and Retail Awards Presentation Ceremony
23 Nov 2016 Workshop on Professional Grooming for Retail
10 Nov 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience" (Series 2)
09 Nov 2016 Motivation Master at Workplace
04 Nov 2016 SME Tour Visit to Bossini
03 Nov 2016 2016 Service & Courtesy Award - Winners Announcement Ceremony
27 Oct 2016 Seminars and Solutions Showcase – Utilize Retail Technology • Build Your Brand Network (Chinese ONLY)
26 Oct 2016 Seminar (3) on Successful e-Tailing in the MobileAGE : Ideal e-Shopping Experience for Returning & Repeat Customers
14 Oct 2016 The 33rd Annual General Meeting (AGM) Luncheon
28 Sep 2016 Seminar (2) on Successful e-Tailing in the MobileAGE : Growing Customer Database for Sales Expansion
23 Sep 2016 Effective PR Crisis Communications in Retail Industry
20 Sep 2016 The New Era of Mobile Payment Bring Potential Customers to Your Business
09 Sep 2016 Seminar on "Retail Innovations for Consumer Engagement and Visit to Internet of Things Excellence Centre
06 Sep 2016 Tour Visit to The T Hotel
05 Sep 2016 S&C Workshop (4) - Dialogue Experience
02 Sep 2016 S&C Workshop (3) - Desert Hero
26 Aug 2016 Seminars and Solutions Showcase – Improve Retail Management • Optimize Operation Efficiency (Chinese Only)
25 Aug 2016 S&C Workshop (2) - Develop Caring and Team Spirit in Workplace
24 Aug 2016 Seminar (1) on Successful e-Tailing in the MobileAGE: Practical e-Sales Generation for Retailers
22 Aug 2016 S&C Workshop (1) - Maintain Good EQ in workplace
19 Aug 2016 Workshop on Change Management under Adversity
22 Jul 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience"
21 Jun 2016 Seminars and Solutions Showcase – Exploring Online Business Opportunity through Retail Technology
17 Jun 2016 2016 Service & Courtesy Award - Orientation
09 Jun 2016 2016 Retail Conference – Success & Sustainability
07 Jun 2016 2016 Retail Conference - "Success & Sustainability"
26 May 2016 Customer Management Strategy in MobileAGE
06 May 2016 Sharing on Building Service Culture in Social Enterprise
29 Apr 2016 SME Workshop (10) on Customer Journey Mapping
28 Apr 2016 Workshop on Create Your “Personal Signature Service"
27 Apr 2016 Briefing on "2016 Hong Kong Awards for Industries: Customer Service"
25 Apr 2016 Seminar on Qualifications Framework (QF) Seminar on Corruption Prevention and Recognition of Prior Learning (RPL) Mechanism in Retail Industry
22 Apr 2016 SME Workshop (9) on Customer Journey Mapping
20 Apr 2016 Briefing Seminar of “2016 Service & Courtesy Award” & Training Information Sharing
19 Apr 2016 Seminar on Competition Ordinance
15 Apr 2016 Workshop on Master AQ and Turning Pressure into Power
13 Apr 2016 SME Workshop (8) on Customer Journey Mapping
08 Apr 2016 Visit Tour to Tao Heung Group
07 Apr 2016 Seminars and Solutions Showcase - Innovations in Retail Marketing (Chinese Only)
30 Mar 2016 SME Workshop (7) on Customer Journey Mapping
23 Mar 2016 CEO Series: Breakthrough x Reverse x Leadership Seminar
22 Mar 2016 SME Workshop (6) on Customer Journey Mapping
22 Mar 2016 Workshop on Master Creativity and Problem Solving Skills
18 Mar 2016 Retail Service Innovation: How to Breakthrough Services from What Customers Want
18 Mar 2016 Sharing Talk on "Retail Service Innovation: How to Breakthrough Services from What Customers Want"
17 Mar 2016 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
14 Mar 2016 2016 Japan Study Tour
08 Mar 2016 SME Workshop (5) on Customer Journey Mapping
03 Mar 2016 SME Workshop (4) on Customer Journey Mapping
29 Feb 2016 Workshop on Experimental Learning - The Desert Heroes
26 Feb 2016 SME Workshop (3) on Customer Journey Mapping
25 Feb 2016 Workshop on Master Skills in Managing Thorny Customers
24 Feb 2016 SME Workshop (2) on Customer Journey Mapping
18 Feb 2016 S&C networking
17 Feb 2016 Workshop on Enhancing Shop Performance through Mystery Shopping Management
02 Feb 2016 Seminar on "Turning Crisis into Opportunities in Time of Retail Adversity"
27 Jan 2016 Seminar on “Beware of Counterfeit Currency” (Only for HKRMA members)
26 Jan 2016 Seminars and Solutions Showcase - Enhancing Business Operation through Retail Technology (Chinese Only)
20 Jan 2016 Seminar on Learning More in Developing Retail as a Professional Career
15 Jan 2016 Seminar on "2016 Hong Kong Retail Outlook"
14 Jan 2016 SME Workshop (1) on Customer Journey Mapping
11 Dec 2015 Seminar on "Use of Mediation in Resolving Customer Complaints" (For SMEs) (Chinese Only)
08 Dec 2015 2015 Annual Ball cum Retail Awards Presentation Ceremony
27 Nov 2015 Briefing on Professional Diploma in Retail Management (PDRM) & Retail Operation Management (PDROM)
25 Nov 2015 S&C Networking
24 Nov 2015 Seminar (5) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
19 Nov 2015 Workshop on Master Creativity and Problem Solving Skills
17 Nov 2015 Seminar (4) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
12 Nov 2015 Seminar (3) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience3
10 Nov 2015 Seminar (2) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
06 Nov 2015 Seminar on Competition Ordinance
05 Nov 2015 Seminar (1) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
02 Nov 2015 Visit Tour to the 118th Canton Fair (Phase 3)
28 Oct 2015 2015 Service & Courtesy Award - Winners Announcement Ceremony
26 Oct 2015 Visit Tour to the 118th Canton Fair (Phase 2)
20 Oct 2015 Workshop on Managing Emotion Headquarter
15 Oct 2015 Visit Tour to the 118th Canton Fair (Phase 1)
14 Oct 2015 Workshop on Art of Selling
09 Oct 2015 32nd Annual General Meeting cum Luncheon
30 Sep 2015 Visit Tour to H.A.N.D.S
23 Sep 2015 Retail Open Day: Smart Retail IT Solution Management and Application (Chinese Only)
18 Sep 2015 Seminar on "Boost your Fashion Retails through Retail Technology"
16 Sep 2015 Workshop on Master Skills in Managing Thorny Customers (Re-run)
15 Sep 2015 Workshop on Customer Relationship Management in Social Media
25 Aug 2015 Seminars and Solutions Showcase - Smart Retail 360° (Chinese Only)
19 Aug 2015 Briefing Session on Business-School Partnership Programme
12 Aug 2015 Workshop on Master Consultative Skills of Customer Service
12 Aug 2015 Seminar on “Customer Experience Management and Service Benchmarking – Exploring Your Magic Service Potential”
03 Aug 2015 The Power of Positive Thinking at Workplace
20 Jul 2015 Workshop on Coaching for Higher Performance
16 Jul 2015 Workshop on Mental Wellness at Workplace
10 Jul 2015 Staff Training and Retention
25 Jun 2015 Marketing Strategies for Building Differentiation
19 Jun 2015 Seminars and Solutions Showcase: To Decode and Upgrade "Retail Wisdom" (Chinese Only)
17 Jun 2015 2015 Service & Courtesy Award - Orientation
16 Jun 2015 Workshop on Master AQ and Turning Pressure into Power
11 Jun 2015 Seminar on Using Smart Inventory Management to Optimize Your Operational Efficiency
05 Jun 2015 Workshop on "Everyone is the Change Leader in Retail Industry"
03 Jun 2015 Seminar on Latest Retail Environment & FMCG Category Trends in HK & Macau
28 May 2015 Workshop on How to Apply for "Recognition of Prior Learning" (Chinese version only)
28 May 2015 Handling and Understanding Generations X & Y
22 May 2015 Workshop on Humor and Presentation Skills Training
22 May 2015 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
20 May 2015 2015 Retail Conference – Success & Sustainability
20 May 2015 2015 Retail Conference – Success & Sustainability
20 May 2015 2015 Retail Conference - "Success & Sustainability"
14 May 2015 Workshop on Understand Consumer Behaviour
04 May 2015 Visit Tour to the 117th Canton Fair (Phase 3)
30 Apr 2015 Seminar on improvements of logistics and inventory management efficiency for SMEs in retail industry
29 Apr 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
28 Apr 2015 Motivating “Strong Personality” Retail Staff
28 Apr 2015 Briefing on "2015 Hong Kong Awards for Industries: Customer Service”
24 Apr 2015 2015 Service & Courtesy Award Briefing Session
23 Apr 2015 Visit Tour to the 117th Canton Fair (Phase 2)
23 Apr 2015 Build UP and Winning Customer Loyalty
23 Apr 2015 A Closer Look at Vocational Accreditation – Why, What and How
21 Apr 2015 Seminars and Solutions Showcase : To Ride on Retail Marketing Trend, and Enhance Business Intelligence (Chinese Only)
16 Apr 2015 Visit Tour to the 117th Canton Fair (Phase 1)
13 Apr 2015 Visit Tour to Ocean Park and Networking Session
31 Mar 2015 Seminar on Online Marketing Strategies for SME Retailers
25 Mar 2015 Seminar on Recognition of Prior Learning (RPL) mechanism
25 Mar 2015 Service & Courtesy Award - 30th Anniversary Celebration Party
20 Mar 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
17 Mar 2015 Quality Service Experience by CJM method [2 Days - 17 & 24 March 2015]
05 Mar 2015 Visit Tour to TSL │ 謝瑞麟
04 Mar 2015 Boosting Store Performance:To Drive Sales and Enhance Customer Service
03 Mar 2015 Master Skills in Managing Thorny Customers
03 Mar 2015 Seminar on ReTAAS (Chinese version only)
26 Feb 2015 Successful Workplace Mentoring
13 Feb 2015 S&C吹水會
12 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency” (Re-run)
06 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency”
06 Feb 2015 Retail Open Day: Exploring Opportunity in Cost-effective Ways
03 Feb 2015 Master Skills in Handling Customer Complaints
02 Feb 2015 Sharing Talk on Enhancing Retailers’ Competitiveness cum SME Service Excellence Award Ceremony
29 Jan 2015 Seminar on Retail Qualifications Framework - Recognition of Prior Learning
23 Jan 2015 Seminar on Food Traceability (Chinese version only)
20 Jan 2015 How SME Retailers to use Low-cost Technologies to enhance Efficiency and for Resource Saving
07 Jan 2015 Seminar on ReTAAS
03 Dec 2014 New “Hong Kong Value Offer” Mobile App Alipay Service Counter - Trade Briefing
03 Dec 2014 New “Hong Kong Value Offer” Mobile App Alipay Service Counter - Trade Briefing
12 Nov 2014 Retail Trend Seminar
12 Nov 2014 Retail Trend Seminar
07 Nov 2014 INTEGRATED Management Behaviors for Frontline Supervisors
07 Nov 2014 INTEGRATED Management Behaviors for Frontline Supervisors
30 Sep 2014 "Defusing Bomb" Effective Crisis Management
30 Sep 2014 "Defusing Bomb" Effective Crisis Management
21 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
21 Aug 2014 Coaching for Higher Performance
21 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
21 Aug 2014 Coaching for Higher Performance
15 Aug 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
15 Aug 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
14 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
14 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
08 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
08 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
31 Jul 2014 Seminar on Code of Practice against Discrimination in Employment on the Ground of Sexual Orientation (Chinese version only)
31 Jul 2014 Seminar on Code of Practice against Discrimination in Employment on the Ground of Sexual Orientation
04 Jul 2014 Managing Touchpoints for Customer Engagement
04 Jul 2014 Managing Touchpoints for Customer Engagement
24 Jun 2014 Managing Touchpoints for Customer Engagement (English)
24 Jun 2014 Managing Touchpoints for Customer Engagement
23 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
23 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
12 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement" (Chinese only)
12 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – How to prepare data privacy statement and policy
29 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations (Chinese Only)
29 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
23 May 2014 INTEGRATED Management Behaviors for Frontline Supervisors
23 May 2014 INTEGRATED Management Behaviors for Frontline Supervisors
21 May 2014 "I Choose to be Happy" Positive Psychology & Stress Management
21 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
21 May 2014 I Choose to be Happy Positive Psychology & Stress Management
21 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
15 May 2014 2014 Retail Conference – Success & Sustainability
13 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
13 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
13 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – HR Management
13 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – HR Management
28 Apr 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
28 Apr 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
24 Apr 2014 "I Choose to be Happy" Positive Psychology & Stress Management
24 Apr 2014 I Choose to be Happy Positive Psychology & Stress Management
17 Apr 2014 2014 Service & Courtesy Award - Service Forum for Retailers
17 Apr 2014 2014 Service & Courtesy Award - Service Forum for Retailers
16 Apr 2014 New Training of 4321 Service Experience
03 Apr 2014 Briefing on "2014 Hong Kong Awards for Industries: Customer Servce"
03 Apr 2014 Briefing on "2014 Hong Kong Awards for Industries: Customer Servce"
31 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Legal Issue (Chinese Only)
31 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Legal Issue (Chinese Only)
24 Mar 2014 Information Seminar of MSc in Marketing and Consumer Psychology by Shue Yan University(Chinese Only)
24 Mar 2014 Information Seminar of MSc in Marketing and Consumer Psychology by Shue Yan University(Chinese Only)
21 Mar 2014 Smart Retailing Seminar
21 Mar 2014 Smart Retailing Seminar
21 Mar 2014 (Mar - June 2014) 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Corporate Class (Chinese Only)
07 Mar 2014 5C Service Management Intelligence
07 Mar 2014 5C Service Management Intelligence
03 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Corporate Class March to June 2014 (Chinese Only)
26 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations (Chinese Only)
26 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series -Retail Operations (Chinese Only)
21 Feb 2014 New Training of 4321 Service Experience
19 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – ICT(Chinese Only)
19 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - ICT(Chinese Only)
28 Jan 2014 2013/14 "Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement" (Chinese only)
28 Jan 2014 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement” (Chinese only)
15 Jan 2014 Seminar on Banknote Security Features for Retail Industry
15 Jan 2014 Seminar on Banknote Security Features for Retail Industry
17 Dec 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on Personal Data (Privacy) Ordinance (Chinese Only)
17 Dec 2013 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Seminar on Personal Data (Privacy) Ordinance
05 Dec 2013 HKRMA 30th Annual Ball cum Retail Awards Presentation Ceremony
28 Nov 2013 Release of Monthly Retail Sales Statistics Press Information, November 2013
22 Nov 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Direct Marketing Activities (Chinese Only)
22 Nov 2013 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Workshop on Data Protection in Direct Marketing Activities
05 Nov 2013 2013 Service & Courtesy Award: Winners Announcement Ceremony
31 Oct 2013 Release of Monthly Retail Sales Statistics Press Information, September 2013
29 Oct 2013 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Workshop on Data Protection in Human Resource Management
29 Oct 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Human Resource Management (Chinese Only)
24 Oct 2013 2013 Hong Kong Awards for Industries: Customer Service – Award Presentation Ceremony
23 Oct 2013 2013 Service & Courtesy Award: Final Interview
18 Oct 2013 HKRMA 30th Annual General Meeting cum Luncheon
03 Oct 2013 Release of Monthly Retail Sales Statistics Press Information, August 2013
03 Oct 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on Direct Marketing (Chinese Only)
27 Sep 2013 2013 Service & Courtesy Award: Preliminary Interview – Junior Frontline Level
25 Sep 2013 2013 Service & Courtesy Award: Preliminary Interview – Supervisory Level
17 Sep 2013 Retail Workshop on Retail Visual Merchandising & Display
17 Sep 2013 Professional Telephone Standards for Retail Staff
05 Sep 2013 Seminar on "Shop Security & Counterfeit Banknotes Prevention" (Chinese Only)
05 Sep 2013 Seminar on “The New Academic Structure & HKDSE - A New Basis for Recruiting the Right Person for the Right Job” (Chinese Only)
28 Aug 2013 Retail Visual Merchandising & Display Workshop
26 Jul 2013 Seminar on “Practical Tips of Enforcement Guideline of Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012” (Chinese only)
23 Jul 2013 Seminar on Service Experience (Chinese Only)
23 Jul 2013 Managing Work Conflicts
09 Jul 2013 Professional Diploma in Retail Management MOU Signing Ceremony cum Career Talk
25 Jun 2013 Seminar on Driving Retail Excellence, Protecting Personal Data (Chinese Only)
17 Jun 2013 Seminar on Enforcement Guidelines of Trade Descriptions (Unfair Trade Practices)(Amendment) Ordinance 2012
05 Jun 2013 Effective DiSC Selling Techniques in Retailing
30 May 2013 How to Recruit, Rebuild, Retain Staffs@Social Media
14 May 2013 Managing EQ for Retaining & Motivating a Team of Post 60s - Post 90s
24 Apr 2013 2013 Service & Courtesy Award & Service Forum & Cal for Nomination (Chinese Only)
19 Apr 2013 Service from the HEART - 1 + 1 Customer MORE than 2 Customers
11 Apr 2013 How To Develop High Performance Team
26 Mar 2013 Service Mindset Twist - How to Handle Challenging Situations in Customer Service at Ease
06 Mar 2013 Seminar on Service Experience (Chinese Only)
01 Mar 2013 IAM HR NETWORKING PLATFORM
01 Mar 2013 Seminar on Personal Data (Privacy) (Amendment) Ordinance
27 Feb 2013 Reengineering the Service Processes
23 Jan 2013 Seminar on Understanding the Anti-discrimination Ordinances – Quality Service and Staff Management
28 Nov 2012 Inspiring and Motivating a Team of Post 60s to 90s
13 Nov 2012 Techniques in Handling Customer Complaints
11 Oct 2012 Train the Service Trainers
09 Oct 2012 Dialogue in Silence - Engaging Staff for New Managers
27 Sep 2012 Seminar on Effective Mediation in Employment and Labour Disputes
27 Sep 2012 Connecting with Mainland Customers
20 Sep 2012 How to Manage Social Media for Staff Engagement in Retail
13 Sep 2012 Seminar on MSP Service Trend (Chinese only)
21 Aug 2012 Visit to ICAC cum Networking Seminar
16 Aug 2012 Service Mindset Twist (Chinese only)
10 Jul 2012 Reengineering the Service Processes
12 Jun 2012 Visual Merchandising
23 May 2012 Seminar on Shop Security & Counterfeit Banknotes Prevention (Chinese only)
25 Apr 2012 2012 Service & Courtesy Award: Service Forum & Call for Nomination (Chinese Only)
19 Apr 2012 Managing EQ for Effective Service Delivery
11 Apr 2012 Seminar on Trade Descriptions (Unfair Trade Practices) (Amendment) Bill 2012 (Chinese only)
07 Mar 2012 All-rounded Customer Service Excellence
29 Feb 2012 Inspiring and Motivating a Team of Post 60s to 90s
22 Feb 2012 Seminar on New Academic Structure and HKDSE (Chinese only)
Events on Business Matching
Date Event
13 Jun 2018 Smart Retail vs Smart Consumers
15 Mar 2018 New era of Retail - The Revolution of E-Commerce
13 Dec 2017 Seminar on Business Opportunities in IT Development
14 Nov 2017 Seminars and Solutions Showcase - Fully Integrated with New Technologies against Retail 4.0
19 Sep 2017 Seminars and Solutions Showcase - To Create New Retail by Perfect O2O
11 Aug 2017 Industry Connect @ Science Park
31 May 2017 Seminars and Solutions Showcase - Retail 360°: To Grasp the Second Wave of E-Commerce
09 May 2017 2017 Retail Conference - Sponsorship Invitation
23 Feb 2017 Seminars and Solutions Showcase – Strategic Online Retailing: Quality & Security
27 Oct 2016 Seminars and Solutions Showcase – Utilize Retail Technology • Build Your Brand Network (Chinese ONLY)
26 Aug 2016 Seminars and Solutions Showcase – Improve Retail Management • Optimize Operation Efficiency (Chinese Only)
21 Jun 2016 Seminars and Solutions Showcase – Exploring Online Business Opportunity through Retail Technology
07 Jun 2016 2016 Retail Conference - "Success & Sustainability"
07 Apr 2016 Seminars and Solutions Showcase - Innovations in Retail Marketing (Chinese Only)
26 Jan 2016 Seminars and Solutions Showcase - Enhancing Business Operation through Retail Technology (Chinese Only)
23 Sep 2015 Retail Open Day: Smart Retail IT Solution Management and Application (Chinese Only)
25 Aug 2015 Seminars and Solutions Showcase - Smart Retail 360° (Chinese Only)
19 Jun 2015 Seminars and Solutions Showcase: To Decode and Upgrade "Retail Wisdom" (Chinese Only)
20 May 2015 2015 Retail Conference - "Success & Sustainability"
21 Apr 2015 Seminars and Solutions Showcase : To Ride on Retail Marketing Trend, and Enhance Business Intelligence (Chinese Only)
06 Feb 2015 Retail Open Day: Exploring Opportunity in Cost-effective Ways
Events on Conference
Date Event
09 Jun 2016 2016 Retail Conference – Success & Sustainability
20 May 2015 2015 Retail Conference – Success & Sustainability
Events on Seminar
Date Event
15 Jun 2018 2018 S&C Orientation
06 Jun 2018 [Free] SME Seminar - Seamless Omni-channel experience
31 May 2018 "No Fakes Pledge" Scheme Member Activity - Smart Online Retailing Security Seminar
15 May 2018 Retail Summit 2018 - Inspiring the New Era of Retail
09 May 2018 2018 Hong Kong Award for Industries - Briefing Seminar
04 May 2018 Inspiration for Retailers – Key Challenges Faced by eCommerce Businesses
25 Apr 2018 2018 Service & Courtesy Award Briefing Seminar - The Key for Retailers to Innovate
17 Apr 2018 Free SME Seminar - Winning Cross-Border E-commerce
11 Apr 2018 Tips for Retailers to Survive the Shift to Online Shopping
14 Mar 2018 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
12 Mar 2018 2018 Japan Study Tour
08 Feb 2018 Seminar on Unfair Trade Descriptions
31 Jan 2018 Seminar on Good Practice for External Lighting Installations
30 Jan 2018 Seminar on Latest Catering Trend
23 Jan 2018 Seminar on 2018 Hong Kong Retail Outlook
23 Nov 2017 SME Summit 2017 - "Cutting-edge of Omni-channel -- Challenges and Opportunities for SME Retailers"
15 Nov 2017 Be an Influential Leader for Gen Z
24 Oct 2017 2017 Service & Courtesy Award - Winners Announcement Ceremony
20 Oct 2017 How to sell Globally on eBay
11 Sep 2017 Seminar on Customer Service Enhancement & Case Sharing
26 Jul 2017 Briefing on Social Mobile Commerce New Dynamics
23 Jun 2017 Bricks and Clicks: Understanding Your Shoppers and Capturing the Rise of E-Commerce
22 Jun 2017 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
21 Jun 2017 Briefing on In-service Training and Industry Attachment for Retail
15 Jun 2017 2017 S&C Orientation
16 May 2017 Seminar on Growing Beyond Trend - Business Survival in an Unusual Economy
09 May 2017 2017 Retail Conference: Rejuvenation of Retail – Challenges and Solutions
24 Apr 2017 Briefing for "2017 Hong Kong Awards for Industries: Customer Service"
11 Apr 2017 WeChat Payment Seminar -- Hong Kong Station
07 Apr 2017 2017 Service & Courtesy Award Briefing Seminar & Information Sharing
13 Mar 2017 2017 Japan Study Tour
28 Feb 2017 Seminar on Creating Service Leader DNA
24 Jan 2017 Seminar on 2017 Hong Kong Retail Outlook
17 Jan 2017 Seminar on “Beware of Deception and Counterfeit Currency”
06 Jan 2017 Seminar on Winning Retail in 2017
13 Dec 2016 HKRMA Quality E-Shop Recognition Scheme: Take Your Business to Next Level
09 Dec 2016 2016 S&C Gathering
08 Dec 2016 "Striving Customer Service Excellence through Smart Resource Re-engineering" Sharing Conference
10 Nov 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience" (Series 2)
03 Nov 2016 2016 Service & Courtesy Award - Winners Announcement Ceremony
26 Oct 2016 Seminar (3) on Successful e-Tailing in the MobileAGE : Ideal e-Shopping Experience for Returning & Repeat Customers
28 Sep 2016 Seminar (2) on Successful e-Tailing in the MobileAGE : Growing Customer Database for Sales Expansion
20 Sep 2016 The New Era of Mobile Payment Bring Potential Customers to Your Business
09 Sep 2016 Seminar on "Retail Innovations for Consumer Engagement and Visit to Internet of Things Excellence Centre
24 Aug 2016 Seminar (1) on Successful e-Tailing in the MobileAGE: Practical e-Sales Generation for Retailers
22 Jul 2016 Seminar on "Driving Retail Sales through Exceptional Customer Experience"
17 Jun 2016 2016 Service & Courtesy Award - Orientation
26 May 2016 Customer Management Strategy in MobileAGE
06 May 2016 Sharing on Building Service Culture in Social Enterprise
27 Apr 2016 Briefing on "2016 Hong Kong Awards for Industries: Customer Service"
25 Apr 2016 Seminar on Qualifications Framework (QF) Seminar on Corruption Prevention and Recognition of Prior Learning (RPL) Mechanism in Retail Industry
20 Apr 2016 Briefing Seminar of “2016 Service & Courtesy Award” & Training Information Sharing
19 Apr 2016 Seminar on Competition Ordinance
23 Mar 2016 CEO Series: Breakthrough x Reverse x Leadership Seminar
18 Mar 2016 Sharing Talk on "Retail Service Innovation: How to Breakthrough Services from What Customers Want"
17 Mar 2016 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
14 Mar 2016 2016 Japan Study Tour
18 Feb 2016 S&C networking
02 Feb 2016 Seminar on "Turning Crisis into Opportunities in Time of Retail Adversity"
27 Jan 2016 Seminar on “Beware of Counterfeit Currency” (Only for HKRMA members)
20 Jan 2016 Seminar on Learning More in Developing Retail as a Professional Career
15 Jan 2016 Seminar on "2016 Hong Kong Retail Outlook"
11 Dec 2015 Seminar on "Use of Mediation in Resolving Customer Complaints" (For SMEs) (Chinese Only)
27 Nov 2015 Briefing on Professional Diploma in Retail Management (PDRM) & Retail Operation Management (PDROM)
25 Nov 2015 S&C Networking
24 Nov 2015 Seminar (5) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
17 Nov 2015 Seminar (4) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience" (For SMEs)
12 Nov 2015 Seminar (3) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience3
10 Nov 2015 Seminar (2) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
06 Nov 2015 Seminar on Competition Ordinance
05 Nov 2015 Seminar (1) on "SMEs, it’s time to upgrade: Go Beyond Customer Expectation with Quality Service Experience"
28 Oct 2015 2015 Service & Courtesy Award - Winners Announcement Ceremony
18 Sep 2015 Seminar on "Boost your Fashion Retails through Retail Technology"
19 Aug 2015 Briefing Session on Business-School Partnership Programme
12 Aug 2015 Seminar on “Customer Experience Management and Service Benchmarking – Exploring Your Magic Service Potential”
17 Jun 2015 2015 Service & Courtesy Award - Orientation
11 Jun 2015 Seminar on Using Smart Inventory Management to Optimize Your Operational Efficiency
03 Jun 2015 Seminar on Latest Retail Environment & FMCG Category Trends in HK & Macau
22 May 2015 Seminar on How to Use "Recognition of Prior Learning" Effectively in Staff Recruitment and Manpower Development
20 May 2015 2015 Retail Conference – Success & Sustainability
30 Apr 2015 Seminar on improvements of logistics and inventory management efficiency for SMEs in retail industry
29 Apr 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
28 Apr 2015 Briefing on "2015 Hong Kong Awards for Industries: Customer Service”
24 Apr 2015 2015 Service & Courtesy Award Briefing Session
31 Mar 2015 Seminar on Online Marketing Strategies for SME Retailers
25 Mar 2015 Seminar on Recognition of Prior Learning (RPL) mechanism
20 Mar 2015 Briefing on “Earn & Learn Pilot Scheme for Retail Industry”
03 Mar 2015 Seminar on ReTAAS (Chinese version only)
12 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency” (Re-run)
06 Feb 2015 Seminar on “Beware of Deception and Counterfeit Currency”
29 Jan 2015 Seminar on Retail Qualifications Framework - Recognition of Prior Learning
23 Jan 2015 Seminar on Food Traceability (Chinese version only)
20 Jan 2015 How SME Retailers to use Low-cost Technologies to enhance Efficiency and for Resource Saving
07 Jan 2015 Seminar on ReTAAS
03 Dec 2014 New “Hong Kong Value Offer” Mobile App Alipay Service Counter - Trade Briefing
12 Nov 2014 Retail Trend Seminar
21 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
15 Aug 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
14 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
08 Aug 2014 Briefing on the Full Implementation of the Plastic Shopping Bag Charging
31 Jul 2014 Seminar on Code of Practice against Discrimination in Employment on the Ground of Sexual Orientation (Chinese version only)
23 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
12 Jun 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement" (Chinese only)
29 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations (Chinese Only)
21 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
13 May 2014 Briefing session on "Earn & Learn Pilot Scheme for Retail Industry"
28 Apr 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Retail Operations
17 Apr 2014 2014 Service & Courtesy Award - Service Forum for Retailers
03 Apr 2014 Briefing on "2014 Hong Kong Awards for Industries: Customer Servce"
24 Mar 2014 Information Seminar of MSc in Marketing and Consumer Psychology by Shue Yan University(Chinese Only)
21 Mar 2014 Smart Retailing Seminar
21 Mar 2014 (Mar - June 2014) 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Corporate Class (Chinese Only)
03 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – Corporate Class March to June 2014 (Chinese Only)
26 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series -Retail Operations (Chinese Only)
19 Feb 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - ICT(Chinese Only)
28 Jan 2014 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on "How to Prepare Personal Information Collection Statement and Privacy Policy Statement” (Chinese only)
15 Jan 2014 Seminar on Banknote Security Features for Retail Industry
17 Dec 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on Personal Data (Privacy) Ordinance (Chinese Only)
03 Oct 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Seminar on Direct Marketing (Chinese Only)
05 Sep 2013 Seminar on "Shop Security & Counterfeit Banknotes Prevention" (Chinese Only)
05 Sep 2013 Seminar on “The New Academic Structure & HKDSE - A New Basis for Recruiting the Right Person for the Right Job” (Chinese Only)
26 Jul 2013 Seminar on “Practical Tips of Enforcement Guideline of Trade Descriptions (Unfair Trade Practices) (Amendment) Ordinance 2012” (Chinese only)
23 Jul 2013 Seminar on Service Experience (Chinese Only)
09 Jul 2013 Professional Diploma in Retail Management MOU Signing Ceremony cum Career Talk
25 Jun 2013 Seminar on Driving Retail Excellence, Protecting Personal Data (Chinese Only)
17 Jun 2013 Seminar on Enforcement Guidelines of Trade Descriptions (Unfair Trade Practices)(Amendment) Ordinance 2012
24 Apr 2013 2013 Service & Courtesy Award & Service Forum & Cal for Nomination (Chinese Only)
06 Mar 2013 Seminar on Service Experience (Chinese Only)
01 Mar 2013 IAM HR NETWORKING PLATFORM
01 Mar 2013 Seminar on Personal Data (Privacy) (Amendment) Ordinance
23 Jan 2013 Seminar on Understanding the Anti-discrimination Ordinances – Quality Service and Staff Management
27 Sep 2012 Seminar on Effective Mediation in Employment and Labour Disputes
13 Sep 2012 Seminar on MSP Service Trend (Chinese only)
21 Aug 2012 Visit to ICAC cum Networking Seminar
23 May 2012 Seminar on Shop Security & Counterfeit Banknotes Prevention (Chinese only)
25 Apr 2012 2012 Service & Courtesy Award: Service Forum & Call for Nomination (Chinese Only)
11 Apr 2012 Seminar on Trade Descriptions (Unfair Trade Practices) (Amendment) Bill 2012 (Chinese only)
22 Feb 2012 Seminar on New Academic Structure and HKDSE (Chinese only)
Events on Workshop
Date Event
23 May 2018 Retail Workshop: Master the Skills of a Successful Leader
10 May 2018 E-Commerce Management Fundamental Course in Retail - Managing Your Customer Database & Effective Targeted Promotion
09 May 2018 Retail Workshop: Effective Skills for Staff Training and Performance Appraisal
03 May 2018 E-Commerce Management Fundamental Course in Retail - Social Contents for Unique Customer Experience
27 Apr 2018 SME E-Tailing Workshop (7) - Web Performance Optimization
27 Apr 2018 SME E-Tailing Workshop (8) - System Security Development and Management
26 Apr 2018 E-Commerce Management Fundamental Course in Retail - Data Privacy Policy for E-commerce in Retail
19 Apr 2018 E-Commerce Management Fundamental Course in Retail - Techniques for Search Engines Successes
12 Apr 2018 E-Commerce Management Fundamental Course in Retail - Selecting the Right E-channels to Advertise
23 Mar 2018 SME E-Tailing Workshop (6) - Multi-Channel of Online Marketing
23 Mar 2018 Grasp the Latest Security Printing Technology Study Tour
23 Mar 2018 SME E-Tailing Workshop (5) - Customer Relationship Management
22 Mar 2018 E-Commerce Management Fundamental Course in Retail - E-Shop Security Management
21 Mar 2018 Workshop: Tips for Successful Selling
15 Mar 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Mobile Experience Development
09 Mar 2018 E-Commerce Management Fundamental Course in Retail - Trend of Mobile Payment Development to Facilitate Online and Offline Business
01 Mar 2018 Retail Workshop - Build Up Elaborate Spirits of an Effective Team
28 Feb 2018 SME E-Tailing Workshop (3) - The Rise of Mobile Commerce
28 Feb 2018 SME E-Tailing Workshop (4) - Marketing Planning, Market Analysis and (Network) PR Crisis Management
27 Feb 2018 E-Commerce Management Fundamental Course in Retail - Workshop on Trend and Development of E-commerce Marketplace
07 Feb 2018 Retail Workshop - Master Effective Skills of Customer Service
05 Feb 2018 E-Commerce Management Fundamental Course in Retail - Trend of O2O Development and Service Design
01 Feb 2018 E-Commerce Management Fundamental Course in Retail - Strategy of Creating Quality Online Shopping Experience and Increasing Sales Volume
01 Feb 2018 E-Commerce Management Fundamental Course in Retail - Strategy of Creating Quality Online Shopping Experience and Increasing Sales Volume
26 Jan 2018 SME E-Tailing Workshop (1) - E-commerce website content planning and maintenance
26 Jan 2018 SME E-Tailing Workshop (2) - Procurement and Logistics Management
07 Dec 2017 2017 S&C post award gathering
10 Nov 2017 Workshop on Manage Change and Build Up Positive Attitude Towards Change
02 Nov 2017 Workshop on Creating Quality Online Shopping Experience
13 Oct 2017 Workshop on Motivate Staff for Better Results
22 Sep 2017 Workshop (3): Mobile Commerce
14 Sep 2017 Workshop (2): Omni-Channel Branding
08 Sep 2017 Workshop (1): Online Customer Journey
25 Aug 2017 S&C Workshop - Tips to make work fun
14 Aug 2017 S&C Workshop - Coaching for Performance
20 Jul 2017 Workshop on Social Media Advertising
16 Jun 2017 Workshop on Master Consultative Skills of Customer Service
15 Jun 2017 Retail Digital Marketing Management Course (6): Case Study of Digital PR and PR Crisis Management
08 Jun 2017 Retail Digital Marketing Management Course (5): Integrated Performance Management and Optimization
01 Jun 2017 Retail Digital Marketing Management Course (4): Social Contents for Unique Customer Experience
25 May 2017 Retail Digital Marketing Management Course (3): Selecting the right e-channels to advertise
23 May 2017 Formula of Successful Digital Marketing in CHINA (3) --- WeChat Marketing Workshop
19 May 2017 Workshop on Manage Generation Y (FULL)
18 May 2017 Retail Digital Marketing Management Course (2): Managing your customer database & effective targeted promotion
12 May 2017 A Train-the-Trainers Workshop - "Think Different, Train Different!"
11 May 2017 Retail Digital Marketing Management Course (1): Fundamental Techniques for Search Engines Successes
27 Apr 2017 Workshop on Strategy of Increasing E-Shop Sales Volume
26 Apr 2017 Retail Workshop: Build Up and Winning Customer Loyalty
25 Apr 2017 Formula of Successful Digital Marketing in CHINA (4) --- Baidu Workshop
07 Apr 2017 Formula of Successful Digital Marketing in CHINA (2) --- JD.com Workshop
24 Mar 2017 Retail Workshop: Master and Apply Coaching Skills
24 Mar 2017 Formula of Successful Digital Marketing in CHINA (1) --- Alibaba Workshop
22 Mar 2017 Workshop on Customer Service in Digital Era
10 Mar 2017 Workshop on Mapping Excellent Digital Customer Journey & Visit to GOOGLE HK Office (FULL)
02 Mar 2017 Workshop on Quality Digital Customer Experience of E-Shopping
22 Feb 2017 Retail Workshop: Master AQ and Turning Pressure into Power
12 Jan 2017 Tutorial on Creating Quality Online Shopping Experience
23 Nov 2016 Workshop on Professional Grooming for Retail
09 Nov 2016 Motivation Master at Workplace
23 Sep 2016 Effective PR Crisis Communications in Retail Industry
05 Sep 2016 S&C Workshop (4) - Dialogue Experience
02 Sep 2016 S&C Workshop (3) - Desert Hero
25 Aug 2016 S&C Workshop (2) - Develop Caring and Team Spirit in Workplace
22 Aug 2016 S&C Workshop (1) - Maintain Good EQ in workplace
19 Aug 2016 Workshop on Change Management under Adversity
29 Apr 2016 SME Workshop (10) on Customer Journey Mapping
28 Apr 2016 Workshop on Create Your “Personal Signature Service"
22 Apr 2016 SME Workshop (9) on Customer Journey Mapping
15 Apr 2016 Workshop on Master AQ and Turning Pressure into Power
13 Apr 2016 SME Workshop (8) on Customer Journey Mapping
30 Mar 2016 SME Workshop (7) on Customer Journey Mapping
22 Mar 2016 SME Workshop (6) on Customer Journey Mapping
22 Mar 2016 Workshop on Master Creativity and Problem Solving Skills
08 Mar 2016 SME Workshop (5) on Customer Journey Mapping
03 Mar 2016 SME Workshop (4) on Customer Journey Mapping
29 Feb 2016 Workshop on Experimental Learning - The Desert Heroes
26 Feb 2016 SME Workshop (3) on Customer Journey Mapping
25 Feb 2016 Workshop on Master Skills in Managing Thorny Customers
24 Feb 2016 SME Workshop (2) on Customer Journey Mapping
17 Feb 2016 Workshop on Enhancing Shop Performance through Mystery Shopping Management
14 Jan 2016 SME Workshop (1) on Customer Journey Mapping
19 Nov 2015 Workshop on Master Creativity and Problem Solving Skills
20 Oct 2015 Workshop on Managing Emotion Headquarter
14 Oct 2015 Workshop on Art of Selling
16 Sep 2015 Workshop on Master Skills in Managing Thorny Customers (Re-run)
15 Sep 2015 Workshop on Customer Relationship Management in Social Media
12 Aug 2015 Workshop on Master Consultative Skills of Customer Service
20 Jul 2015 Workshop on Coaching for Higher Performance
16 Jul 2015 Workshop on Mental Wellness at Workplace
16 Jun 2015 Workshop on Master AQ and Turning Pressure into Power
05 Jun 2015 Workshop on "Everyone is the Change Leader in Retail Industry"
28 May 2015 Workshop on How to Apply for "Recognition of Prior Learning" (Chinese version only)
22 May 2015 Workshop on Humor and Presentation Skills Training
14 May 2015 Workshop on Understand Consumer Behaviour
28 Apr 2015 Motivating “Strong Personality” Retail Staff
23 Apr 2015 Build UP and Winning Customer Loyalty
23 Apr 2015 A Closer Look at Vocational Accreditation – Why, What and How
17 Mar 2015 Quality Service Experience by CJM method [2 Days - 17 & 24 March 2015]
04 Mar 2015 Boosting Store Performance:To Drive Sales and Enhance Customer Service
03 Mar 2015 Master Skills in Managing Thorny Customers
13 Feb 2015 S&C吹水會
03 Feb 2015 Master Skills in Handling Customer Complaints
07 Nov 2014 INTEGRATED Management Behaviors for Frontline Supervisors
30 Sep 2014 "Defusing Bomb" Effective Crisis Management
21 Aug 2014 Coaching for Higher Performance
04 Jul 2014 Managing Touchpoints for Customer Engagement
24 Jun 2014 Managing Touchpoints for Customer Engagement (English)
23 May 2014 INTEGRATED Management Behaviors for Frontline Supervisors
21 May 2014 I Choose to be Happy Positive Psychology & Stress Management
13 May 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series – HR Management
24 Apr 2014 I Choose to be Happy Positive Psychology & Stress Management
31 Mar 2014 2013/14 "Driving Retail Excellence through Privacy Assurance" Training Series - Legal Issue (Chinese Only)
07 Mar 2014 5C Service Management Intelligence
21 Feb 2014 New Training of 4321 Service Experience
22 Nov 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Direct Marketing Activities (Chinese Only)
29 Oct 2013 2013/14 “Driving Retail Excellence through Privacy Assurance” Training Series - Workshop on Data Protection in Human Resource Management (Chinese Only)
17 Sep 2013 Professional Telephone Standards for Retail Staff
28 Aug 2013 Retail Visual Merchandising & Display Workshop
23 Jul 2013 Managing Work Conflicts
05 Jun 2013 Effective DiSC Selling Techniques in Retailing
30 May 2013 How to Recruit, Rebuild, Retain Staffs@Social Media
14 May 2013 Managing EQ for Retaining & Motivating a Team of Post 60s - Post 90s
19 Apr 2013 Service from the HEART - 1 + 1 Customer MORE than 2 Customers
11 Apr 2013 How To Develop High Performance Team
26 Mar 2013 Service Mindset Twist - How to Handle Challenging Situations in Customer Service at Ease
27 Feb 2013 Reengineering the Service Processes
28 Nov 2012 Inspiring and Motivating a Team of Post 60s to 90s
13 Nov 2012 Techniques in Handling Customer Complaints
11 Oct 2012 Train the Service Trainers
09 Oct 2012 Dialogue in Silence - Engaging Staff for New Managers
27 Sep 2012 Connecting with Mainland Customers
20 Sep 2012 How to Manage Social Media for Staff Engagement in Retail
16 Aug 2012 Service Mindset Twist (Chinese only)
10 Jul 2012 Reengineering the Service Processes
12 Jun 2012 Visual Merchandising
19 Apr 2012 Managing EQ for Effective Service Delivery
07 Mar 2012 All-rounded Customer Service Excellence
29 Feb 2012 Inspiring and Motivating a Team of Post 60s to 90s