Calendar of Events		2009 JAPAN STUDY TOUR Monday-Friday, 15-19 March 2010 HKRMA will be organizing a study tour to Tokyo, Japan on 15-19 March 2010 (Monday–Friday). The objective of the tour is to further enhance the training and development of local retailing staff, while promoting the understanding of customer service best practices in Japan. The Japan Retailers Association has for many years been most helpful in assisting HKRMA in organizing the study tour and it will again be the host this year. As in the past years, the focus of the 2010 study tour is still on customer service - one of the most vital aspects of a retail business. By visiting these retail establishments, study tour participants will not only learn about Japanese retailers’ service culture and service delivery, but also have a glimpse of the training that they provide to their frontline staff. It would be a useful and rewarding experience for our study tour participants. Outline of the study tour as follows: Date 15-19 March 2010 (Monday-Friday) Time 15 Mar 2010 (Mon) - Depart Hong Kong and arrive Tokyo 16 Mar 2010 (Tue) - Daimaru TOKYO (Department Store) - Tokyu Store School of Retail Business (Training Center) - Precce Premium Tokyo Midtown (Supermarket) - Tokyo Midtown (Shopping Center) 17 Mar 2010 (Wed) - Denny's Koutouedagawa (Restaurant) - Itoyokado Kiba (General Merchandise Store) - AKIHABARA (Electronic & electrical appliances) 18 Mar 2010 (Thur) - Venus Fort (Shopping Center) - Ginza Mitsukoshi (Department Store) 19 Mar 2010 (Fri) - Half-day sightseeing - Return to Hong Kong Target audience - Frontline Retail Staff - Middle Management Language Simultaneous interpretation from Japanese to Cantonese will be provided. Venue Tokyo, Japan Fee HK$10,800 per person (for HKRMA members) HK$13,800 per person (for non-HKRMA members) Enrollment For enrollment details, please download a copy of the event circular. For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380.