How to Develop High Performance Teams

8 June 2010 (Tuesday)
1 day (9:00 a.m. - 5:00 p.m.)

OBJECTIVES
Upon completion of the workshop, participants should be able to:

1. Identify the important factors in the role of a manager in building a high performing team;
2. Acquire conceptual training on team building and leadership;
3. Practise effective team communication skills in co-ordination and job execution; and
4. Develop effective teamwork skills in creating total customer satisfaction.

1. The important role of a manager in building a high-performing team



2. Requirements for effective leadership in team building

(a) Expectations of team leader / members
(b) Effective team formation and development


3. Managing for results - project management

(a) The management process
(b) The manager as the linker


4. Management game and evaluation

Enrollment Form	Instructor Profile