Overview Retail Workshops Professional Diploma in Retail Management		Think on Your Feet® 13 October 2009, Tuesday 1 day (9:00 a.m. - 5:30 p.m.) Think on Your Feet® has achieved worldwide recognition as one of the most original and useful oral communication courses taught today. It’s taught throughout the UK, Canada, the USA, Australia, New Zealand, Asia and Europe. By focusing on an individual’s ability to organise ideas quickly and speed up preparation and response time, Think on Your Feet® dramatically improves your communication skills. It provides the techniques to organise ideas, speed up preparation and response time. WORKSHOP OBJECTIVES At the completion of the workshop, participants will be able to do the following: Structure ideas simply and persuasively Organise ideas while talking Anticipate questions and prepare answers Answer questions quickly and coherently, especially when under fire Deal with hostile situations Use techniques to identify listeners’ hopes, fears and background knowledge WORKSHOP OUTLINE 1. Thinking, Structure and Clear Communication 2. Getting to the Point and Being Remembered 3. Integrating left and right brains for structured improvisation 4. Key thinking plans to organize thoughts and arguments 5. Targeting Answers to Listeners' Core Concerns 6. Handling Questions Quickly and Coherently 7. Additional sub-plans to support complex communication 8. Using Concise, Simple and Diplomatic Language 9. Integrated practice Target Participants Retail Shop Managers, Area Managers, Training Officers & Managers Instructor Mr. Wallance Ma Language Cantonese Fee HKRMA Members: HK$2,200 Non-HKRMA Members: HK$3,300 Venue Room 302, First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong Enrollment Form Instructor Profile