HOW TO DEVELOP HIGH PERFORMANCE TEAMS

17 September 2009 (Thursday)
1 day (9:00 a.m. - 5:00 p.m.)

OBJECTIVES

Upon completion of the workshop, participants should be able to:

1. Identify the important factors in the role of a manager in building a high performing team;
2. Acquire conceptual training on team building and leadership;
3. Practise effective team communication skills in co-ordination and job execution; and
4. Develop effective teamwork skills in creating total customer satisfaction.

1. The important role of a manager in building a high-performing team


2. Requirements for effective leadership in team building


1. Expectations of team leader / members


2. Effective team formation and development


3. Managing for results - project management


1. The management process


2. The manager as the linker


4. Management game and evaluation

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