Increasing Staff Productivity & Company Profitability
13 August 2009 (Thursday)
1 day (9:00 a.m. - 5:00 p.m.)
WORKSHOP OUTLINE
- The Re-Defined Role of the Retail Manager
- Professional Requirements
- Contributions Towards Success
- Challenges vs Changes
- Staff Motivation Through Insight
- Motivation Concepts
- Basic Job Needs
- Effective Communications For Results
- Principles of Effective Communication
- Self-Audit of Communication Effectiveness
- Setting & Monitoring Sales Performance
- Setting Sales Targets
- Sales Performance Standards
- Training & Developing Competent Staff
- System Approach to Effective Training
- Effective Training Methods
- Open Forum & Action Plan
Date
13 August 2009 (Thursday)
Time
1 day (9:00 a.m. - 5:00 p.m.)
Target Participants
Retail Shop Managers, Area Managers, Training Officers & Managers
Instructor
Mr. Thomas Chow
Language
Cantonese
Venue
Rm. 302, 3/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong
Fee
HKRMA Members: HK $1,350
Non-HKRMA Members: HK$2,025
Enrollment
For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380.
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Instructor Profile |
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