Enhancing Retail Professional Image & Effective Communication
9 July 2009 (Thursday)
1 day (9:30 a.m. - 1:00 p.m.)
WORKSHOP OUTLINE
- Retail Professional Image
- Professional Image Building
- Introduction and ice-breaking game
- Case study to show the importance of effective coaching
- Giving effective instructions
- Day-to-day coaching and feedback skills
- Coaching discussion to improve performance
- Integrated skill practice
- Social Manners and Etiquette
- Basics of manners
- Behaviors in public, and when receiving customers, etc.
- Effective Communications
- Making a Good First Impression
- First encounter
- Do’s and Don’ts in receiving guests and customers
- Quality Customer Service
- Greeting gestures and dialogues
- Communication and presentation
- Relationship building
- Professional attitude and mindset
- Telephone manners
Date
9 July 2009 (Thursday)
Time
1 day (9:30 a.m. - 1:00 p.m.)
Target Participants
Shop Supervisors/Managers, Area/Training Managers
Instructor
Ms. Mary Cheung (張瑪莉小姐)
Language
Cantonese
Venue
Rm. 201, 2/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong
Fee
HKRMA Members: HK $790
Non-HKRMA Members: HK$1,180
Enrollment
For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380.
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Instructor Profile |
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