Coaching for Higher Performance

18 June 2009 (Thursday)
1 day (9:30 a.m. - 5:30 p.m.)

OBJECTIVES

Upon completion of the workshop, participants should be able to:

1. Give clear and effective instructions and guidelines to team members;
2. Provide immediate on-site coaching & feedback to team members to maintain positive performance or correct poor performance; and
3. Provide effective coaching to improve employees' work performance.

1. Introduction and ice-breaking game


2. Case study to show the importance of effective coaching


3. Giving effective instructions


4. Day-to-day coaching and feedback skills


5. Coaching discussion to improve performance


6. Integrated skill practice