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MANAGING ADVERSITY 17 February 2008 (Tuesday) OBJECTIVES Upon completion of the workshop, participants should be able to: 1. Identify the Key Elements of Adversity; 2. Enhance How We Perceive Things; 3. Enhance the Ability to Handle Adversity; 4. Highlight the Key Course of Action. WORKSHOP OUTLINE 1. How to Turn Adversity into Opportunities; 2. How to Look Things Differently; 3. How to Respond/Lead Optimally; 4. Explore What to Do; Date 17 February 2008 (Tuesday) Time 3.5 hours (9:00 a.m. – 12:30 p.m.) Target Participants Retail Shop Supervisors/Managers, Area/Training Managers Instructor Mr. Alex Tam Language Cantonese Venue Rm 302, 3/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong Fee HKRMA Members: HK$450 Non-HKRMA Members: HK$675 Enrollment For enrollment details, please download a copy of the workshop circular. For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380. 
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