Overview Retail Workshops Professional Diploma in Retail Management		HOW TO DEVELOP HIGH PERFORMANCE TEAMS 17 September 2008 (Wednesday) OBJECTIVES Upon completion of the workshop, participants should be able to: 1. Identify the important factors in the role of a manager in building a high performing team; 2. Acquire conceptual training on team building and leadership; 3. Practise effective team communication skills in co-ordination and job execution; and 4. Develop effective teamwork skills in creating total customer satisfaction. WORKSHOP OUTLINE 1. The important role of a manager in building a high-performing team 2. Requirements for effective leadership in team building 　(a) Expectations of team leader / members 　(b) Effective team formation and development 3. Managing for results - project management 　(a) The management process 　(b) The manager as the linker 4. Management game and evaluation Date 17 September 2008 (Wednesday) Time 1 day (9:00 a.m. - 5:00 p.m.) Target Participants Retail Shop Managers, Area Managers, Training Officers & Managers Instructor Mr. Thomas Chow / Ms. Kathleen Chow Language Cantonese Venue Hilltop Country Club 10 Hilltop Road, Lo Wai, Tsuen Wan, New Territories (Free transportation to & from Hilltop Country Club and Tsuen Wan MTR Station will be provided. Participants will be informed of the shuttle bus service timetable in due course) Fee HKRMA Members: HK$1,600 Non-HKRMA Members: HK$2,400 Enrollment For enrollment details, please download a copy of the workshop circular. For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380.