Overview Retail Workshops Professional Diploma in Retail Management		CREATIVE APPROACH IN PROBLEM SOLVING 12 August 2008 (Tuesday) OBJECTIVES Upon completion of the workshop, participants should be able to: 1. Identify the role of supervisor in the problem solving process 2. Develop analytical & creative thinking capabilities. 3. Acquire a system approach to problem analysis. 4. React to special situations with appropriate responses. 5. Apply a series of practical steps in decision-making. WORKSHOP OUTLINE 1. Development of Thinking Literacy 2. Practical Exercises in Analytical & Creative Thinking 3. Effective Problem-Analysis Process 4. Practical Problem-Solving Skills – 5 Steps Approach 5. Criteria for Decision-Making 6. Application of PDCA Concept Date 12 August 2008 (Tuesday) Time 1 day (9:00 a.m. – 5:00 p.m.) Target Participants Sales & Marketing Managers, Retail Shop Managers, Area Managers, Training Officers & Managers Instructor Mr. Thomas Chow / Ms. Kathleen Chow Language Cantonese Venue Rm 302, 3/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong Fee HKRMA Members: HK$1,350 Non-HKRMA Members: HK$2,025 Enrollment For enrollment details, please download a copy of the workshop circular. For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380.