Overview Retail Workshops		EFFECTIVE COACHING TO IMPROVE PERFORMANCE 14 April 2008 (Monday) OBJECTIVES Upon completion of the workshop, participants should be able to: 1. Give clear and effective instructions and guidelines to team members; 2. Provide immediate on-site coaching & feedback to team members to maintain positive performance or correct poor performance; and 3. Provide effective coaching to improve employees' work performance. WORKSHOP OUTLINE 1. Introduction and ice-breaking game 2. Case study to show the importance of effective coaching 3. Giving effective instructions 4. Day-to-day coaching and feedback skills 5. Coaching discussion to improve performance 6. Integrated skill practice Date 14 April 2008 (Monday) Time 1 day (9:00 a.m. - 5:30 p.m.) Target audience Assistant Managers to Mangers Language Cantonese Venue HKRMA Conference Room, 10/F., First Commercial Building, 33-35 Leighton Road, Causeway Bay, Hong Kong Fee HKRMA Members: HK$1,350 Non-HKRMA Members: HK$2,025 Enrollment For enrollment details, please download a copy of the workshop circular. For any enquiries, please contact the HKRMA at Tel: 852-2866 8311 or Fax: 852-2866 8380.