About HKRMA
Membership
Education/Training
Overview
Retail Workshops
Professional Diploma in Retail Management
Programs/Activities
Events/Conferences
Library Research
Press/Announcements
 
Retail Workshops (SME retailers)
Date Functions
2011
11/23/2011[SME Retailers]Workshop on Driving Entrepreneurship 23 Nov 2011
11/15/2011[SME Retailers]Interactive Visual Merchandising Workshop 15 Nov 2011
10/19/2011[SME Retailers]Personal Signature Service 19 Oct 2011
10/18/2011[SME Retailers]建立高效倉儲管理提升業務與營利 18 Oct 2011
10/11/2011[SME Retailers]Selling Effectively to Mainland Customers 11 Oct 2011
10/06/2011[SME Retailers]Train The Service Trainer 06 Oct 2011
09/22/2011[SME Retailers]Mandarin workshop for Retail 22 Sept 2011
09/20/2011[SME Retailers]English workshop for Retail 20 Sept 2011
09/15/2011[SME Retailers] Implementation of Customer Service Excellence 15 Sept 2011
09/03/2011[SME Retailers]Digital Marketing 3 Sept 2011
Retail Workshops
Date Functions
2012
03/07/2012All-rounded Customer Service Excellence (7 Mar 2012)
02/29/2011Inspiring and Motivating a Team of Post 60s to 90s (29 Feb 2012)
2011
11/08/2011 (AM)Coaching “Strong Personality” Customer Service Employees (Chinese only)
28/09/2011 (AM)Coaching “Strong Personality” Customer Service Employees (Chinese only)
09/08/2011 Inspiring and Motivating a Team of Post 60s to 90s (8 Sep 2011)
08/30/2011 Selling Effectively to Mainland Customers (30 Aug 2011)
07/27/2011 "Train the Service Trainer” 27 July 2011 (Wednesday)
05/24/2011 "New Roles" Navigating the Changing Roles 24 May 2011 (Tuesday)
03/15/2011 "All-rounded Customer Service Excellence" 15 Mar 2011 (Tuesday)
02/24/2011 "Engaging Generation Y" 24 Feb 2011 (Thursday)
2010
12/10/2010 " Managing Work Conflicts " 12 Oct 2010 (Tuesday)
07/06/2010 " Engaging Generation Y " 6 July 2010 (Tuesday)
06/08/2010 "How to Develop High Performance Teams" 8 June 2010 (Tuesday)
03/17/2010 " Charismatic Leader - Stirring Others’ Hearts " 17 Mar 2010 (Wednesday)
03/11/2010 Supply Chain Management Workshop 11 March 2010 (Thursday)
01/21/2010 " Generation X & Y Management " 21 Jan 2010 (Thursday)
2009
10/13/2009 " Think on Your Feet " 13 Oct 2009 (Tuesday)
09/17/2009 " How to Develop High Performance Teams " 17 Sep 2009 (Thursday)
08/13/2009 " Increasing Staff Productivity & Company Profitability " 13 Aug 2009 (Thursday)
07/09/2009 " Enhancing Retail Professional Image & Effective Communication " 9 July 2009 (Thursday)
06/18/2009 " Coaching for Higher Performance " 18 Jun 2009 (Thursday)
05/13/2009 " NLP Hypnotic Selling Technique " 13 May 2009 (Wednesday)
04/29/2009 " Advanced Customer Service Re-engineering " 29 April 2009 (Wednesday)
04/29/2009 " Generation Y Management " 29 April 2009 (Wednesday)
04/01-02/2009 "Handling Difficult Customers" 1-2 April 2009 (Wednesday & Thursday)
03/27/2009 "Effective Retail Marketing for Shop Managers" 27 March 2009 (Friday)
03/02/2009 "How to Develop High Performance Teams" 2 March 2009 (Monday)
02/25/2009 "Connecting with Customers in 90 seconds or Less" 25 February 2009 (Wednesday)
02/17/2009 "Managing Adversity" 17 February 2009 (Tuesday)
2008
12/09/2008 "Managing Work Conflicts" 9 December 2008 (Tuesday)
11/07/2008 "Strengthening Retail Brand using PR Techniques" 7 November 2008 (Friday)
09/17/2008 "How to Develop High Performance Teams" 17 September 2008 (Wednesday)
08/12/2008 "Creative Approach in Problem Solving" 12 August 2008 (Tuesday)
07/17/2008 "Connecting with Customers in 90 seconds" 17 July 2008 (Thursday)
07/04/2008 "Handling Difficult Customers" 4 July 2008 (Friday)
06/12/2008 "Train-The-Trainers"12, 13 & 16 June 2008 (Thursday, Friday & Monday)
05/08/2008 "How to Develop High Performance Teams"8 May 2008 (Thursday)
04/14/2008 "Effective Coaching to Improve Performance" 14 April 2008 (Monday)
04/10/2008 "Techniques in Handling Customer Complaints" 10 April 2008 (Thursday)
03/17/2008 "How to Enhance Customer Satisfaction" 17 March 2008 (Monday)
03/13/2008 "Effective Retail Marketing for Shop Managers" 13 March 2008