The Hong Kong Retail Management Association (HKRMA) was founded in 1983 by a group of visionary retailers with a long-term mission to present a unified voice for Hong Kong's retail industry. For the past 28 years, the Association has played a vital role in addressing the many issues that affected retailers and in promoting our retail industry through education and training. Today, the HKRMA is the major retail association in Hong Kong and our membership represents more than 6,500 retail outlets and employs about half of the total retail workforce in Hong Kong.

Unique as compared to most countries' retail associations, member organisations include various types of retail businesses ranging from beauty products and cosmetics, catering and food, supermarkets, department stores, convenience stores, drug stores, watch and jewellery, fashion and accessories, furniture and home accessories, electronic and electrical appliances, telecommunications, retail (services), and specialty stores as well as suppliers, wholesalers and industry related service organisations.

Over the years, the Association has expanded its activities to address the many operational, managerial and strategic issues that affect the industry. The issues varied from government legislature and policies to industry promotion, training for the improvement of professionalism of retail staff, study tours, service and courtesy programmes, labour, salary review, environmental issues, security at shop level and internal security, rental/lease issues, information technology, business ethics and code of conduct, market research and information etc...

Our Mission

1. To present a unified voice, policy, lobby on issues that affect all retailers.
2. To exchange and share information on common issues.
3. To raise the status and professionalism of retailing through education and training.

Our Representation

Hong Kong Retail Management Association is being recognised as the leading organisation representing retail and the body to be consulted on industry related issues. The Association also makes regular submissions to the Government on behalf of its members on issues that affect the retail industry and continue to initiate discussions with members on major policies to ensure that their interests are being heard.

Our Roles

1. Voice for the Retail Industry
   • We represent the Retail Industry in Hong Kong on all key issues.
   • Provide a channel for the government to consult on all retail related issues.
   • Provide industry comments on all retail related regulations, licensing matters and consultative documents.
   • Compile industry position papers and reports.
   • Provide a forum for exchange between retailers and the government.
   • Act as a lobby group representing retail members.
   • Maintain a high profile and represent the industry as a retail voice in the press and media.
   • Provide advisory to members and the government on retail issues.
   • Provide a forum for exchange among members and execution to be taken up by the Association.

2. Education & Training
   
   We organize activities for members to include:
   • Retail seminars, luncheons, dinners, forums, workshops.
   • Various award programmes, mainly service oriented, to upgrade the service standard of Hong Kong's retail industry.
   • Annual events to include the Annual General Meeting, Anniversary Ball, Study Tours.
   • Professional training to include 2 types of retailing courses targeting frontline junior and supervisory sales staff and language courses in Putonghua and English.
   • Conduct researches & surveys (e.g. salary survey, retail sales performance survey, consumer spending survey...etc) and publications